Loyalty Administration Officer

Agensi Pekerjaan Chrisjac Sdn Bhd; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established recruitment firm is seeking a dedicated Loyalty Program Administrator for a premier loyalty program management company. This full-time role involves managing customer interactions and ensuring the smooth delivery of rewards within banking and financial institutions. Ideal candidates will possess strong communication skills, be fluent in English and Bahasa Malaysia, and have a customer-focused approach. Join a dynamic team in a rewarding environment where your contributions will enhance customer satisfaction and loyalty.

Qualifications

• Diploma qualification required with strong communication skills.
• Experience in customer service or similar roles preferred.

Responsibilities

• Manage customer care for loyalty programs.
• Provide accurate information and manage customer entitlements.

Skills

Customer Service

Communication Skills

Fluent English

Bahasa Malaysia

Chinese/Mandarin

Education

Diploma in any field

Tools

MS Office

Internet Applications

Job description

Chrisjac is an established, truly home-grown recruitment firm, providing professional recruitment services to corporate companies in Malaysia for three decades in the staffing industry. As part of our value-added recruitment services, Chrisjac is currently seeking suitable Customer-focus candidates to work for our client, a premier loyalty program management company in Petaling Jaya. This is a full-time, permanent position based at their corporate office in Section 51, Industrial Area, Petaling Jaya. Working hours are from 9:00 am to 6:00 pm, Monday to Friday.

About the job

As the Loyalty Program Administrator, you will manage customer care for various loyalty programs within banking and financial institutions. Your responsibilities include attending to customer interactions promptly by providing accurate information on loyalty programs, managing customers’ entitlements and rewards, and ensuring the delivery of rewards earned.

The Candidate

This role requires a customer-focused approach. Candidates should possess at least a Diploma qualification in any field, with strong communication skills and the ability to speak fluent English and Bahasa Malaysia. Proficiency in Chinese/Mandarin is advantageous. Good command of English is essential, along with conversational Bahasa Malaysia, and additional Chinese/Mandarin skills are a plus.

Applicants should have some experience in customer service, telemarketing, call centers, or similar roles. They must be computer literate, with proficiency in MS Office and internet applications.

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