Loss Prevention Associate (6-months)

DFI Retail Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DFI Retail Group is seeking a Loss Prevention Associate in Malaysia to support LP initiatives across all stores, minimising shrinkage and protecting company assets. The role involves compliance reviews, investigations, staff coaching, and coordinating with store operations to uphold company standards.

You will conduct inspections, respond to security incidents, and assist with new store openings and renovations while travelling nationwide as needed.

Qualifications

• Diploma or Bachelor’s Degree in Criminology, Security Management, Risk Management, Business Administration, Retail Management, or a related discipline.
• Minimum 2 to 5 years of experience in Retail Loss Prevention, Asset Protection, Security Operations, Investigations, Internal Audit, Compliance.
• Experience in conducting investigations, CCTV reviews, transaction analysis, incident management, and report writing.
• Willing to travel extensively and conduct store visits nationwide.
• Available to support after-hours incident responses and emergency situations when required.

Responsibilities

• Conduct LP compliance reviews at assigned stores using approved LP checklists and audit tools.
• Identify weaknesses that may contribute to inventory loss or asset misappropriation.
• Prepare and submit compliance review reports within timelines.
• Provide coaching and training on Loss Prevention best practices.
• Investigate internal/external theft, fraud, and other loss-related incidents.
• Gather and analyse evidence via CCTV, transaction analysis, and interviews.
• Prepare comprehensive investigation reports with findings and recommendations.
• Coordinate with Operations, People & Culture, legal, and security providers on investigations.

Skills

Retail Loss Prevention

Asset Protection

Security Operations

Investigations

Internal Audit

Compliance

Education

Diploma or Bachelor's Degree in Criminology

Security Management

Risk Management

Business Administration

Retail Management

Job description

The Loss Prevention Associate is responsible for supporting the implementation and execution of Loss Prevention (LP) and Asset Protection initiatives across all stores to minimise shrinkage, safeguard company assets, and ensure compliance with company policies and operating procedures.

The role is responsible for conducting LP compliance reviews, investigations, security incident response, staff coaching and training, and providing operational support on all internal and external theft, fraud, security breaches, and asset protection matters. The position also serves as a key liaison with store operations to strengthen loss prevention awareness and ensure adherence to company standards.

1. Loss Prevention Compliance & Store Support

Conduct monthly Loss Prevention compliance reviews at assigned stores using approved LP checklists and audit tools.

Identify operational, security, and control weaknesses that may contribute to inventory loss, financial loss, or asset misappropriation.

Prepare and submit compliance review reports within the stipulated timeline.

Provide guidance, coaching, and support to store management and staff on Loss Prevention best practices.

Conduct refresher training and awareness sessions on loss prevention, security procedures, theft prevention, and SOP compliance.

Coach store personnel on the proper handling of external theft incidents, shoplifting cases, detained suspects, evidence preservation, and incident reporting procedures.

Support the implementation of Loss Prevention programmes and initiatives to reduce shrinkage and operational losses.

Provide Loss Prevention support for new store openings, store closures, renovation projects, and special operational activities.

Conduct investigations into internal theft, external theft, fraud, dishonest conduct, policy violations, misconduct, and other loss-related incidents.

Gather and analyse evidence through CCTV footage review, transaction analysis, exception reporting, document reviews, and witness interviews.

Conduct fact-finding exercises and interviews with relevant parties in accordance with company policies and procedures.

Prepare comprehensive investigation reports detailing findings, root causes, financial impact, and recommendations.

Liaise with Operations, People and Culture, legal, and security service providers on investigation matters.

Support management with ad-hoc investigation assignments and special reviews.

Respond to and manage Central Monitoring System (CMS) alarm activations and other security alerts.

Provide support and coordination during emergency situations, including burglary, robbery, break-ins, vandalism, fire incidents, and other critical events.

Attend stores when required to assess, investigate, and coordinate responses to security incidents.

Ensure all security incidents are properly documented, investigated, and reported.

Coordinate with external security service providers and relevant stakeholders to ensure timely incident resolution.

Support any other Loss Prevention and Asset Protection activities assigned by management.

Support initiatives aimed at reducing shrinkage, fraud, and operational losses.

The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. All company employees are required to undertake the following general duties:

Carrying out such other duties as may be reasonably requested by the direct superior, or any senior manager

Compliance with health and safety policy and procedures and risk assessments

Awareness of the Company’s Equality and Diversity Policy and targets, and actively promoting equality of opportunity

About You

Diploma or Bachelor's Degree in Criminology, Security Management, Risk Management, Business Administration, Retail Management, or a related discipline.

Professional certifications in Loss Prevention, Investigation, Security Management, or Asset Protection will be an added advantage

Minimum 2 to 5 years of experience in Retail Loss Prevention, Asset Protection, Security Operations, Investigations, Internal Audit, Compliance, or related fields.

Experience in conducting investigations, CCTV reviews, transaction analysis, incident management, and report writing.

Strong understanding of retail loss prevention and asset protection principles.

Knowledge of investigation methodologies, evidence handling, and incident management processes.

Good analytical, problem-solving, and decision-making skills.

Ability to conduct interviews and gather information objectively.

Willing to travel extensively and conduct store visits nationwide.

Available to support after-hours incident responses and emergency situations when required.

About Us

DFI Retail Group is a leading Asian retailer, driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.

At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.

DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com