Logistics Operations Manager Malaysia

American President Lines; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global logistics company is seeking a Senior Manager - 4PL Global Hub Operations to lead logistics operations and drive excellence in customer service. The ideal candidate will have over 7 years of experience in logistics and freight forwarding, strong leadership skills, and a Bachelor's degree in a related field. This role is crucial for managing cross-functional teams and improving service delivery across international accounts.

Qualifications

• 7+ years in transport or freight forwarding.
• 7+ years in customer service with international clients.
• Experience in 4PL or Control Tower environments.
• Proven leadership of teams with 20+ staff.

Responsibilities

• Build and lead a high-performing operations team across multiple geographies.
• Oversee end-to-end logistics execution and ensure SLA compliance.
• Lead regular performance reviews and manage escalations.
• Drive CAPA processes and ensure audit readiness.

Skills

Leadership

Stakeholder management

Fluent in English

Logistics execution

Digital transformation

Education

Bachelor's degree in Logistics, Supply Chain

Master's degree (preferred)

Job description

Job Summary

Lead global logistics operations at the forefront of innovation and customer excellence. At PRISM, part of CEVA Logistics, and part of the CMA CGM Group—a global leader in shipping and logistics—we’re not just managing supply chains—we’re transforming them. We’re looking for a dynamic, strategic, and hands-on Senior Manager - 4PL Global Hub Operationsto join our high-performing team and drive operational excellence across major international accounts. Join a company where your leadership drives real-world results and your ideas shape the future of global logistics.

What Makes This Role Exciting

Lead a diverse, cross-functional team delivering mission-critical logistics services.

Drive digital transformation and continuous improvement in a fast-paced, global environment.

Be the senior point of contact for key clients, ensuring satisfaction and long-term success.

Collaborate with international teams, 3PL providers, and senior stakeholders to deliver seamless, high-quality service.

Key Responsibilities

Build and lead a high-performing operations team across multiple geographies and customer accounts.

Oversee end-to-end logistics execution, ensuring SLA compliance, real-time monitoring, and process standardization.

Lead regular performance reviews, manage escalations, and ensure customer satisfaction.

Drive CAPA processes, ensure audit readiness, and uphold PRISM’s quality standards.

Deliver actionable insights through dashboards and KPI analysis to drive continuous improvement.

Collaborate with logistics providers to enhance service levels and accountability.

Support integration of new services, customers, and geographies into the 4PL hub.

What You Bring

Bachelor’s degree in Logistics, Supply Chain, or related field (Master’s preferred).

7+ years in transport or freight forwarding.

7+ years in customer service with international clients.

Experience in 4PL or Control Tower environments.

Proven leadership of teams with 20+ staff.

Strong leadership and stakeholder management.

Fluent in English (additional languages a plus).

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.