Logistics Officer, Contract Logistics/ SCM, Operations (Customer Service)

DB Schenker; Kulim; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking logistics network where you can shape your career and make a difference. This role involves coordinating logistics operations, managing shipping documents, and ensuring customer satisfaction. You will be part of a diverse team that thrives on individual backgrounds and perspectives. With opportunities for continuous improvement and a supportive environment, this position is perfect for those looking to grow in the logistics field. If you have a passion for logistics and customer service, this is the right opportunity for you.

Benefits

Comprehensive insurance package

Qualifications

• Minimum SPM or Certificate in related industry required.
• Basic computer knowledge and English proficiency needed.

Responsibilities

• Coordinate daily logistics operations including shipments.
• Communicate with customers about delivery schedules and issues.
• Prepare shipping documents and maintain accurate records.

Skills

Communication Skills

Customer Service

Problem Solving

Basic English Proficiency

Education

SPM

Certificate in related industry

Tools

Warehouse Management System (WMS)

Microsoft Excel

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities:

• Coordinate daily logistics operations including inbound and outbound shipments.
• Communicate with customers regarding delivery schedules, delays, and shipment tracking.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Prepare and manage shipping documents such as delivery orders, invoices, and packing lists.
• Liaise with transporters, warehouse teams, and suppliers to ensure timely dispatch and receipt of goods.
• Monitor inventory levels and assist with stock movement and reconciliation when needed.
• Maintain accurate records of all logistics activities and customer interactions.
• Track deliveries and proactively resolve any transportation or delivery issues.
• Support customs clearance and compliance with import/export regulations if required.
• Contribute to continuous improvement in logistics and customer service processes.

Minimum Requirements:

• Minimum SPM, Certificate in related industry.
• Basic speaking, reading, and writing in English.
• Basic computer knowledge.
• Basic knowledge of WMS.
• Microsoft Excel knowledge is a plus.
• Minimum 1 year experience in warehouse operations (optional).

Benefits:

• We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

To be considered for this position, you must have valid rights to work and live in Malaysia.