Logistics Manager - (7536)

BDP International; Subang Jaya; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading provider in logistics is seeking a Logistics Manager to oversee operations and team performance in Subang Jaya, Malaysia. This role requires a Bachelor's degree and a minimum of 5 years of experience, with a focus on client satisfaction and process optimization. Join us to contribute to growth initiatives and enhance service delivery within a dynamic environment.

Qualifications

• Minimum 5 years in shipping or related field.
• Experience with customs clearance is advantageous.
• Knowledge of customs regulations and international shipping.

Responsibilities

• Lead team performance aligned with productivity standards.
• Oversee daily operations and manage customer service.
• Analyze logistics performance metrics and ensure compliance.

Skills

Interpersonal skills

Customer-oriented mindset

Time management

Multitasking

Communication

Education

Bachelor’s degree in Supply chain, Logistics, or Transportation

Tools

Microsoft Office Suite

Job description

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Job Title

Logistics Manager

Education

Bachelor's Degree

Location

Manager

Category

Operations

Job Type

Permanent

Job Description

Company Background:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offerdynamic careersfor those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within thechemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Responsibilities:

• Lead and manage team performance by setting clear roles, expectations, and goals aligned with productivity, quality, and service standards.
• Oversee day-to-day operations and manage the customer service team effectively.
• Serve as the primary point of contact for assigned key clients, representing the voice of the customer internally.
• Respond promptly to commercial inquiries and client needs.
• Monitor and analyze logistics performance metrics, ensuring compliance with standard operating procedures and corporate policies.
• Resolve customer complaints effectively, striving for high levels of satisfaction and long-term retention.
• Maintain accurate and comprehensive records of commercial activities in the CRM system.
• Provide data-driven insights to support strategic decision-making and customer engagement initiatives.
• Collaborate cross-functionally with operations, warehouse, and transportation teams to ensure smooth logistics execution.
• Utilize market intelligence and industry trends to provide clients with timely updates and recommendations.
• Identify and implement opportunities for process optimization and service delivery improvements.
• Present insights and performance updates during monthly and quarterly business reviews with internal and external stakeholders.
• Contribute to new business developments, continuous improvement projects, and other growth initiatives as required.

Exemption Type

Job Requirements

Job Requirements:

• Minimum 5 years of working experience in shipping, freight forwarding, warehousing & distribution, or a related field.
• Experience with customs clearance is a strong advantage.
• Bachelor’s degree with experience in Supply chain, Logistics, Transportation, or a related discipline.
• In-depth knowledge of customs regulations, trade compliance, and international shipping practices.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal skills with excellent verbal and written communication.
• Customer-oriented mindset with a collaborative and proactive approach.
• Demonstrated ability to manage time effectively and multitask in a dynamic environment.
• Fluent in both English and Bahasa Malaysia, written and spoken.