Logistics Handling Operations Operator Malaysia

CMA CGM; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global logistics company in Petaling Jaya is seeking to fill a position that involves monitoring operational workflows, enhancing customer satisfaction, and managing operational quality. The ideal candidate will excel in communication and operational efficiency. Join us to be part of a diverse team committed to innovation and excellence in logistics.

Qualifications

• Proven ability to monitor operational workflows and ensure data quality.
• Strong customer service skills, ensuring customer satisfaction and communication.
• Ability to manage operational quality and corrective action processes.

Responsibilities

• Follow up on invalid entries and monitor shipments.
• Manage order processes and ensure proactive communication.
• Support deployment of new practices and monitor service quality.

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170+ countries with over 110,000 employees across 1,500 sites, we are a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with customers through our contract logistics, air, ocean, ground, and finished vehicle transport solutions. CEVA Logistics offers a dynamic work environment fostering personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics and be part of a team that values imagination, continuous learning, and excellence. Join us in shaping the future of global logistics. As we grow rapidly, will you “Dare to Grow” with us?

Responsibilities

1. Monitor the Operational Workflow: Follow up on invalid entries, monitor shipments, alert the customer team proactively, integrate transport requests manually if needed, arrange alternatives, take corrective actions, receive and control bookings, propose optimizations, report data quality, provide clarifications, and confirm arrangements.
2. Deliver Customer Satisfaction: Manage order processes, meet deadlines, maintain proactive communication, resolve issues, prioritize tasks, represent Prism, utilize tools effectively, act as the single customer contact, and track savings benefits.
3. Enhance Partners and Vendor Performance: Monitor service quality, support deployment of new practices, formalize SOPs, support 3PL operational inquiries, and implement corrective actions.
4. Manage Operational Quality: Log non-conformities, conduct root cause analyses, categorize issues, manage claims, assess potential claims, assign corrective actions, escalate claims, perform 8D analyses, and follow up on damages.
5. Operate Spot Quotations: Define requirements, obtain quotations, select providers, and maintain quotation databases.
6. Other Tasks: Perform additional tasks as assigned, adhere to quality policies and neutrality commitments.

We value diversity, reflecting the cultures, languages, and behaviors of our customers to succeed. Only by employing diverse experiences and abilities can we expand our knowledge, creativity, and innovation.

Please note: Legitimate CEVA Logistics recruitment involves communication via recognized professional networks or official company emails. Be cautious of unsolicited offers from unfamiliar sources.