Logistics Executive (Fresh Grad welcomed)

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider in Kuala Lumpur is seeking a Logistics Executive. Responsibilities include overseeing deliveries, coordinating with teams, and providing status updates. The ideal candidate is a fresh graduate or has less than 4 years of experience, proficient in Mandarin, English, and Bahasa Malaysia. This role offers benefits, including performance-based bonuses and a flexible benefits package.

Benefits

Performance-based bonuses

Employee discounts

Laptop allowance

Flexible benefits package

Qualifications

• Possess a minimum Diploma or Degree in Logistics, Supply Chain, International Business, or relevant fields.
• Less than 4 years of working experience in the Express Industry; Fresh graduates welcomed.
• Able to communicate in Mandarin, English and Bahasa Malaysia.

Responsibilities

• Oversee the full process of deliveries and parcel collection/distribution.
• Provide clear and timely feedback to stakeholders on shipment status.
• Coordinate with internal teams and external partners to ensure smooth operations.

Skills

Microsoft Excel

Communication skills

Stakeholder management

Mandarin proficiency

English proficiency

Bahasa Malaysia proficiency

Education

Diploma or Degree in Logistics, Supply Chain or relevant fields

Job description

Logistics Executive (Fresh Grad welcomed)

Flash Express is an integrated E-Commerce logistics service provider and delivery platform under Flash Group, which operates across Thailand, Philippines, Malaysia, and Singapore. Renowned as a leading logistics and delivery service company in Thailand, Flash Malaysia Express was established in 2021 with its headquarters in Bangsar South with the aim of delivering seamless logistics solutions tailored to the rapidly evolving demands of Malaysia’s E-Commerce sector. We are now looking for talented and dynamic individuals to join our team, apply now!

Working hours and days: 9am - 6pm, 6 working days (Weekends WFH)

Responsibilities

• Oversee the full process of deliveries and parcel collection/distribution, ensuring timely execution and service accuracy.
• Provide clear and timely feedback to stakeholders on shipment status, delays, and resolution of issues.
• Coordinate with internal teams and external partners to ensure smooth operations and customer satisfaction.
• Monitor key performance indicators such as delivery success rate, handover accuracy, and service timeliness.
• Identify and resolve delivery abnormalities promptly, implementing corrective actions to maintain service quality.
• Collect and respond to customer feedback to drive continuous improvement in operational performance.
• Conduct audits on delivery records flagged as potentially falsified (DNR), including verifying supporting evidence such as delivery photos, GPS data, and system logs to ensure delivery accuracy and prevent fraudulent reporting.
• Review initial claim submissions for lost or damaged parcels to verify completeness and accuracy of documents (e.g., invoices, photos, receipts), and organize files for further processing or approval.
• Examine damaged parcel images and associated delivery data to determine the root cause (e.g., poor packaging, transit handling issues), and provide insights for service quality improvement.
• Investigate cases with abnormal parcel weight records by comparing declared vs. actual weight, and compile findings along with relevant system documentation for audit or correction purposes.

Requirements

• Possess a minimum Diploma or Degree in Logistics, Supply Chain, International Business, Business Administration, Data Analytics or relevant fields.
• Less than 4 years of working experience in the Express Industry. Fresh graduates are welcomed to apply!
• Able to communicate in Mandarin, English and Bahasa Malaysia. Mandarin proficiency is mandatory as the role requires liaising with internal Chinese stakeholders.
• Good communication skills and stakeholder management.
• Proficient in Microsoft Excel, tech savvy.
• Able and willing to work for 6 days a week (weekdays work from office, weekends work from home).

Employee Benefits & Workplace Highlights

• Conveniently located near LRT Kerinchi Station for easy public transit access and within walking distance to the office
• Parking available within the Head Office building
• Performance-based bonuses and salary adjustments
• Enjoy employee discounts at a variety of restaurants and wellness center in Bangsar South
• Flexible benefits package, including optical, dental, and medical coverage
• Laptop allowance or provision of a company laptop
• Opportunities for career growth and professional development
• Team-building activities and training programs
• Allowances and commission available for certain job positions

Additional Information

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What can I earn as a Logistics Executive