Logistics Customer Service

DHL Germany; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global logistics company in Malaysia is seeking a Transport Planning Specialist to optimize transportation routes and schedules. The role requires a minimum diploma and 1 year of experience in transport planning or logistics customer service. Candidates must be proficient in Microsoft Office and bilingual in English and Malay, ensuring effective communication and operational efficiency.

Qualifications

• Minimum Diploma in Supply Chain, Logistics or Business Administration.
• Minimum 1 year of experience in Transport Planning or Logistics Customer Service.
• Able to use Microsoft Word, Excel & PowerPoint.
• Must be able to read, write and speak English and Malay.

Responsibilities

• Ensuring optimal transportation routes and schedules for deliveries.
• Monitoring driver schedules and ensuring timely deliveries.
• POD Management.
• Liaising with internal and external teams to ensure smooth operations.
• Monitoring shipments and addressing potential delays.
• Ensuring adherence to regulations and safety standards.

Skills

Transport planning

Logistics coordination

Communication skills

Problem-solving

Knowledge of regulations

Education

Diploma in Supply Chain, Logistics or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Key Responsibilities

• Ensuring optimal transportation routes and schedules for deliveries
• Monitoring driver schedules and ensuring timely deliveries.
• POD Management
• Liaising with internal teams (e.g., logistics, warehouse, customer service) and external parties (e.g., carriers, suppliers, customers) to ensure smooth and timely transportation operations.
• Monitoring the progress of shipments, identifying potential delays or issues, and proactively addressing them to minimize disruptions.
• Ensuring all transportation activities adhere to relevant regulations, safety standards, and company policies.

Qualifications & Requirements

• Minimum Diploma in Supply Chain, Logistics or Business Administration
• Minimum 1 year of experience in Transport Planning or Logistics Customer Service
• Able to be based in Shah Alam or Elmina
• Able to use Microsoft Word, Excel & Powerpoint
• Must be able to read, write and speak English and Malay Languagues