Logistics Customer Service

Hirehub Management Sdn. Bhd.; Kulai; On-site; MYR 25,000 - 45,000; Full time

Job summary

Ein etabliertes Logistikunternehmen in Johor Bahru sucht einen engagierten Kundenservice-Mitarbeiter, der für die reibungslose Lieferung von Waren verantwortlich ist. In dieser Rolle sind Sie der Hauptansprechpartner für unsere Kunden und sorgen für zeitnahe und professionelle Antworten auf ihre Anfragen. Sie arbeiten eng mit unserem Logistikteam zusammen, um Sendungen zu koordinieren und Probleme schnell zu lösen. Das Unternehmen bietet ein dynamisches Umfeld, in dem Ihre Fähigkeiten zur Verbesserung der Kundenzufriedenheit und Effizienz geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in der Logistikbranche arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder in der Logistik.
• Starke Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Hauptansprechpartner für Kundenanfragen und -anliegen.
• Koordinierung und Planung von Sendungen mit Frachtführern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Education

High School Diploma

Bachelor's Degree in Business

Tools

Microsoft Office

Logistiksoftware

Job description

About the job Logistics Customer Service

Company Background:
The company is a logistics company in Johor Bahru, Malaysia. They provide International Ocean Freight, Haulage Services, Freight Forwarding Services, and Warehousing Service. From export to import, they provide all the logistic service you need.
Location: Senai I-park, Johor
Working Hours: 9:30am to 6:00pm, from Monday to Saturday (OT provided)

Position Overview:

In this role, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth and timely delivery of their goods. You will work closely with our logistics team and external partners to coordinate shipments, track orders, and resolve any issues that may arise.

Key Responsibilities:

• Act as the primary point of contact for our clients, providing timely and professional responses to their inquiries and concerns.
• Coordinate and schedule shipments with carriers, ensuring on-time delivery and efficient use of resources.
• Track and monitor shipments to ensure timely delivery and provide updates to clients as needed.
• Resolve any issues or delays that may arise during the transportation process, working closely with carriers and internal teams to find solutions.
• Maintain accurate records of all shipments and communicate any changes or updates to clients and internal teams
• Collaborate with our logistics team to identify areas for improvement and implement new processes to enhance efficiency and customer satisfaction
• Keep up-to-date with industry trends and regulations to ensure compliance and provide the best possible service to our clients
• Provide support and assistance to other team members as needed to ensure the overall success of the logistics department

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in business or a related field preferred
• Minimum of 2 years of experience in customer service or logistics.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams
• Excellent problem-solving and decision-making abilities, with a keen attention to detail
• Proficient in Microsoft Office and experience with logistics software preferred
• Ability to multitask and prioritize workload in a fast-paced environment
• Knowledge of transportation regulations and procedures is a plus
• Willingness to work flexible hours and occasional weekends as needed