Logistic Executive (Day shift)

Talent Recruit; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider seeks a Logistics Executive for day shifts in Penang. This role involves managing client inquiries, ensuring timely shipments, and collaborating with various teams. Applicants should have a diploma and experience in customer service, with proficiency in Chinese highly valued.

Qualifications

• 1-2 years of experience in order management and customer service.
• Ability to read and write Chinese for communication.
• Minimum qualification of a diploma, degree preferred.

Responsibilities

• Manage flight and client activities including planning and tracking shipments.
• Ensure proper handling, storage, and transportation of goods.
• Develop a Daily Delivery Plan and address client complaints.

Skills

Order Management

Customer Service

Communication

Quality Control

Education

Diploma

Job description

About the job Logistic Executive (Day shift)

We are representing our client, a premier provider of end-to-end logistics solutions offering 24/7 worldwide delivery services, including On-Board Courier (OBC), Next Flight Out (NFO), Air Chartered Services, and Customs Clearance.

Position: Logistics Executive (Day shift)

Working hours: Operate Hour 1: 9AM - 6PM & Operate Hour 2: 2PM - 11PM, 5.5 days

Job Responsibilities:

• Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.
• If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.
• Manage flight and client activities, including planning, scheduling, and tracking shipments.
• Ensure proper handling, storage, and transportation of goods in line with company standards.
• Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.
• Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.
• Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.
• Address client complaints promptly and work towards a resolution.
• Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.
• Collaborate with other departments to address any issues that might disrupt scheduled operations.
• Assist the admin department with any inquiries related to OBC operations.
• Prepare and maintain operational reports.
• Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.
• Provide regular updates and reports to management on operational performance and improvements.
• Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.

Job Requirements:

• At least 1-2 years of experience in order management and customer service, preferably within the logistics or shipping industry.
• Ability to read and write Chinese for effective communication with suppliers.
• Minimum qualification of a diploma (degree or higher preferred) in any field.

Interested candidates may apply online or share your resume to balqis @ talentrecruit.com.my

Only shortlisted candidates will be notified.