Logistic Executive (Day shift)

Talent Recruit; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Logistics Executive to join their dynamic team. This role involves managing client inquiries, ensuring timely order fulfillment, and maintaining effective communication with internal and external stakeholders. You'll play a crucial part in planning and tracking shipments, resolving issues, and ensuring compliance with quality standards. If you have a passion for logistics and are looking to make an impact in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking company that values dedication and teamwork, and contribute to seamless logistics solutions that meet client expectations.

Qualifications

• 1-2 years experience in order management and customer service in logistics.
• Ability to read and write Chinese for supplier communication.

Responsibilities

• Manage client inquiries and assess manpower availability for orders.
• Ensure proper handling and transportation of goods per company standards.

Skills

Order Management

Customer Service

Communication Skills

Problem Solving

Education

Diploma

Degree or higher

Job description

We are representing our client, a premier provider of end-to-end logistics solutions offering 24/7 worldwide delivery services, including On-Board Courier (OBC), Next Flight Out (NFO), Air Chartered Services, and Customs Clearance.

Position: Logistics Executive (Day shift)

Location: Seberang Jaya, Penang

Working hours: Operate Hour 1: 9AM - 6PM & Operate Hour 2: 2PM - 11PM, 5.5 days

Job Responsibilities:

1. Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.
2. If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.
3. Manage flight and client activities, including planning, scheduling, and tracking shipments.
4. Ensure proper handling, storage, and transportation of goods in line with company standards.
5. Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.
6. Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.
7. Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.
8. Address client complaints promptly and work towards a resolution.
9. Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.
10. Collaborate with other departments to address any issues that might disrupt scheduled operations.
11. Assist the admin department with any inquiries related to OBC operations.
12. Prepare and maintain operational reports.
13. Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.
14. Provide regular updates and reports to management on operational performance and improvements.
15. Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.

Job Requirements:

1. At least 1-2 years of experience in order management and customer service, preferably within the logistics or shipping industry.
2. Ability to read and write Chinese for effective communication with suppliers.
3. Minimum qualification of a diploma (degree or higher preferred) in any field.

Interested candidates may apply online or share your resume to balqis @ talentrecruit.com.my

Only shortlisted candidates will be notified.