Logistic Customer Service Specialist

Kimika (M) Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking an entry-level candidate for a dynamic role in managing customer orders and communications. This position is perfect for fresh graduates with a Diploma in Logistics or a related field, offering a chance to develop strong problem-solving and communication skills while ensuring efficient operational support. Join a collaborative team and enjoy various perks including health insurance and performance bonuses!

Benefits

EPF

Health Insurance

Medical Leave

SOCSO

Company Trip

Performance Bonus

Incentive Reward

Maternity and Paternity Leave

Dental and Optical claim

Free Laptop/Phone for Work

Salary Increment

Unlimited Supply Pantry Food

Qualifications

• Minimum a Diploma in Logistics, Supply Chain Management, or any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Proficiency in English, Mandarin, and Bahasa Malaysia, both written and verbal.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and issues.
• Process and manage customer orders, ensuring accuracy in data entry and coordination.
• Coordinate with logistics providers to schedule shipments and track deliveries.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Time Management

Knowledge of Logistics Processes

Microsoft Office

Education

Diploma in Logistics, Supply Chain Management, or any field

Job description

Fewer than 40 applicants. You still have a chance!

• Minimum a Diploma in Logistics, Supply Chain Management, or any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Proficiency in English, Mandarin, and Bahasa Malaysia, both written and verbal, to effectively communicate with diverse stakeholders.
• Strong communication and interpersonal skills to manage customer inquiries and resolve issues efficiently.
• Excellent problem-solving abilities to address logistical challenges and provide effective solutions.
• Meticulous attention to detail to ensure accuracy in order processing and documentation.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Familiarity with basic logistics processes, including order fulfillment, shipping, and inventory management.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication.
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on shipment status.
• Process and manage customer orders, ensuring accuracy in data entry, order confirmation, and coordination with internal departments.
• Coordinate with logistics providers, including freight forwarders and carriers, to schedule shipments, track deliveries, and resolve any transportation-related issues.
• Prepare and maintain accurate documentation, including shipping documents, invoices, and customs paperwork, ensuring compliance with regulatory requirements.
• Monitor shipment progress and proactively identify and resolve any potential delays or disruptions, communicating updates to customers and internal stakeholders.
• Investigate and resolve customer complaints or claims related to shipping damages, shortages, or errors, processing necessary documentation and coordinating with relevant parties.
• Maintain accurate records of customer interactions, order details, and shipment information in the company's database.
• Collaborate with sales, operations, and other internal teams to ensure seamless order fulfillment and customer satisfaction.
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Company Trip
• Performance Bonus
• Incentive Reward
• Maternity and Paternity Leave
• Dental and Optical claim
• Free Laptop/Phone for Work
• Salary Increment
• Unlimited Supply Pantry Food

Communication Skills Problem-Solving Skills Attention to Detail Time Management Knowledge of Logistics Processes Microsoft Office

Frequently Asked Questions

Job Requirements

Leave & Probation

Company Information

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