Lodging Partner Associate, Korean Language Support

Expedia Group; Petaling Jaya; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can shape the future of travel! As a Lodging Partner Associate, you will support partners with your bilingual skills in English and Korean, ensuring exceptional service and operational excellence. This role offers a unique opportunity to work within a vibrant team, driving loyalty and customer satisfaction through innovative solutions. With a commitment to diversity and inclusion, the company fosters a culture where every employee can thrive. If you are passionate about travel and eager to make a difference, this is the perfect opportunity for you!

Benefits

Exciting travel perks

Generous time-off

Parental leave

Career development resources

Global hybrid work setup

Qualifications

• Proficiency in English and Korean is essential for this role.
• Customer service experience is preferred, ideally in the hotel/travel industry.

Responsibilities

• Manage partner relations with a positive attitude and service behavior.
• Respond to inquiries in inventory management and data entry.

Skills

English Language Proficiency

Korean Language Proficiency

Customer Service Skills

Problem Resolution Skills

Time Management

Attention to Detail

Education

Diploma or University Degree in related field

Tools

Microsoft Office

Web-based Applications

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Lodging Partner Associate, Korean Language Support

Introduction to the team

Our Expedia Product & Technology division builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A unified, singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour.
• Respond to inquiries or requests in inventory management, data entry and training.
• Call partners to resolve current and future issues (questions, changes, etc.).
• Provide supplier self-service support and maintenance.
• Flexibly adhere to defined procedures, standards and performance expectations.

Experience and Qualifications:

• Proficiency in English and Korean language skills.
• Diploma, University Degree; related field; or equivalent related professional experience.
• Experience in customer service-oriented industry.
• Hotel/Travel industry experience will be a plus.
• Fluency with internet, computer usage and web-based application skills.
• Experience with Microsoft Office products and various call centre support programs.
• Solutions mindset and a real passion for the partner and the traveler experience.
• Ability to handle situations effectively; to set expectations and deliver information in a positive way.
• An individual who will take ownership of problem resolution.
• Excellent time-management and prioritisation skills.
• Keen eye for detail and high level of accuracy.
• Exercise good judgment in decision-making.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.