Lodging Partner Associate, Japanese Language Support

Traveltechessentialist; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the travel sector is seeking a Lodging Partner Associate to provide support to hotel and property partners. The ideal candidate will have proficiency in English and Japanese, strong customer service skills, and a passion for enhancing partner experiences. This role involves managing inquiries, promoting positive relations, and flexible adherence to defined procedures, making flexibility and problem-solving essential.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Qualifications

• Proficiency in English and Japanese is required.
• Experience in a customer service-oriented industry preferred.
• Hotel or travel industry experience is a plus.

Responsibilities

• Provide inbound and outbound support to hotel and property partners.
• Manage inquiries about inventory management, data entry, and provide training.
• Promote excellent partner relations with positive service behavior.

Skills

Proficiency in English

Japanese language skills

Customer service experience

Solutions mindset

Excellent time-management

Education

Diploma or University Degree in related field

Tools

Microsoft Office

Call center support programs

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Lodging Partner Associate, Japanese Language Support

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour

• Respond to inquiries or requests in inventory management, data entry and training

• Call partners to resolve current and future issues (questions, changes, etc.)

• Providing supplier self-service support and maintenance.

• Flexibly adhering to defined procedures, standards and performance expectations.

Experience and Qualifications:

• Proficiency in English and Japaneselanguage skills

• Diploma, University Degree; related field; or equivalent related professional experience

• Experience in customer service-oriented industry.

• Hotel/Travel -industry experience will be a plus.

• Fluency with internet, computer usage and web-based application skills

• Experience with Microsoft Office products and various call center support programs.

• Solutions mindset and a real passion for the partner and the traveler experience.

• Ability to handle situations effectively; to set expectations and deliver information in a positive way.

• An individual who will take ownership of problem resolution.

• Excellent time-management and prioritisation skills.

• Listens carefully and attentively to others’ opinions and ideas

• Listens to others’ perspectives and clarifies meaning before responding.

• Keen eye for detail and high level of accuracy.

• Exercise good judgment in decision-making

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.