Loans Operations Analyst 2, Mandarin Speaking (Kuala Lumpur)

Citi; Kampung Malaysia Tambahan; On-site; MYR 67,000 - 112,000; Full time

Job summary

Citi in Kuala Lumpur is seeking a Loan Doc & Proc Analyst 2 to support loan documentation review, processing and closing in a complex operations environment.

You will analyze policy gaps, prepare reports, and coordinate with stakeholders to minimize risk and ensure compliance with bank procedures.

The role offers exposure to transaction services and a path to develop expertise in loan products and service quality.

Qualifications

• 1-3 years relevant experience.
• Elementary knowledge of loan processes, systems and tools.
• Understanding of loan processes, procedures, products and services.
• Experience implementing system projects and tech enhancements through project management.
• Basic loan documentation management.
• Risk identification and mitigation.
• Awareness of risk types and controls.
• Compliance with laws, rules and policies.

Responsibilities

• Prepare and review loan documentation and provide support for the loan process.
• Independently process and close loans within a complex operations environment.
• Perform loan reconciliations, book cash transactions and input general ledger entries.
• Support an expansive range of loan products and services.
• Identify and resolve problems following established procedures.
• Suggest process improvements to management.

Skills

Loan processing

Risk assessment

Project management

Compliance

Education

Bachelor's degree

Tools

Banking systems

Loan software

Job description

The Loan Doc & Proc Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures, or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Individual must be accountable, ethical, results oriented, trustworthy, and credible.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Activities will include independently processing and closing loans within a complex loan operations environment
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations. In addition, there will be possible interaction with other counterparties around positions and outstanding balances/claims.
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
• Timely management and escalation of all inquiries and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems.
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years relevant experience
• Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• Prior experience of implementing projects for system Implementation, technology enhancements through project management and coordination skills.
• Basic awareness of managing, preparing, and reviewing loan documentation
• Able to identify, mitigate, manage, resolve, and elevate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education

• Bachelor's/University degree or equivalent experience

Job Family Group

Operations - Transaction Services

Job Family

Loan Documentation and Processing

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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