Loan Consultant Team Lead (No shift work/cold call)

Direct Lending; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Loan Consultant Team Lead, where you will lead a dynamic team, foster relationships, and drive growth in microfinancing operations. This role offers an exciting opportunity to make a positive impact on society by empowering individuals and businesses with affordable lending options. Enjoy a supportive work environment with no cold calls, no shift work, and a culture that values rewards and recognition. If you're results-driven and passionate about team performance, this is the perfect opportunity for you to thrive and advance your career.

Benefits

Attractive basic salary with uncapped commission

EPF and SOCSO

Annual leave

Medical benefits

Casual dress code

Free snacks and drinks

Modern office environment

High growth and career advancement opportunities

Qualifications

• Experience in managing a team with a proven track record of driving performance.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Lead and mentor loan consultants to ensure high performance.
• Develop key performance indicators and provide coaching.

Skills

Team Management

Performance Monitoring

Relationship Management

Creative Problem-Solving

Strong Communication Skills

Business Acumen

Education

Experience in Customer Service or Telemarketing

1 Year in Team Management Role

Tools

Digital Lending Platforms

Job description

Loan Consultant Team Lead (No shift work/cold call)

Direct Lending WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Highlights & benefits

• Attractive basic salary with uncapped commission. EPF, SOCSO, annual leave, medical benefits included
• No cold-calling or site visits. All customers are incoming enquiries from our online platform
• No shift work. Work on weekdays only
• High growth and career advancement opportunity with flat & open office culture. We practice rewards and recognition
• Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact on society
• Casual dress code & hybrid working arrangement. Modern/cool office, pantry available with free snacks/coffee/tea, office next to MRT (TTDI station)

The opportunity

We are looking for a Loan Consultant Team Lead to join our team to help grow our microfinancing operations and foster strong relationships with our partners. Since launching our microfinancing solutions by helping hardworking adults to achieve their dreams or address emergency needs, we’ve empowered more than 210K individuals and businesses with affordable lending options, contributing to our success in earning 5,000 5-star Google reviews. As we expand, we need a driven leader who can help us scale and maintain positive relationships with stakeholders.

We’re looking for someone who has experience in managing a 5-person team, is results-driven, and has a proven track record of leading the team in driving growth. No finance experience is required to apply.

We practice a reward and recognition culture, so you will be properly rewarded for your hard work. You will achieve a high level of job satisfaction amid the company's strong user and solution-focused environment.

What will you be doing?

• Team Management: Lead, manage and mentor loan consultants, ensuring high performance and a positive team culture
• Performance Monitoring and Reporting: Develop and monitor key performance indicators for each team member, providing regular feedback, coaching, and support so that the team can achieve the set KPI. Report to Management on a consistent basis and suggest areas of improvement
• Process Improvement: Continuously identify challenges and opportunities, and find ways to improve the company business operation that will help the team to achieve the KPI
• Relationship Management: Cultivate and maintain strong relationships with clients, partners, and stakeholders to optimize processes and drive continuous improvement in the operations
• Cross-Functional Team Collaboration: Work closely with products, loan consultants, credits, and marketing to align microfinancing efforts with overall company strategies

Are you the one?

• Have experience in customer service, telemarketing, or related fields, with at least 1 year in a team management role
• Proven track record of driving team performance, achieving targets, and improving operational efficiency
• Result-oriented, strong business acumen, and data-driven decision-making abilities
• Strong communication and interpersonal skills
• Ability to work under pressure and adapt to changing business needs
• Creative problem-solving skills and a willingness to challenge conventional approaches
• Experience in digital lending platforms or fintech-related environments will be an added advantage

If not you, who? If not now, when? Send us your CV with a cover letter to [e-mail] and tell us more about your career aspirations. We regret that only shortlisted candidates will be notified.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales