Live Commerce Key Account Manager

Pengtai eCommerce SEA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cheil Greater China (CGC) is seeking a passionate Key Account Management team member to join its Kuala Lumpur Live Commerce and E-Commerce division. This full-time, on-site role involves daily client servicing, live commerce execution, and platform management across TikTok Shop, Shopee, and Lazada.

The ideal candidate is analytical, communicative, and thrives in a fast-paced digital environment, collaborating with clients and internal teams to drive growth, deliver compelling proposals, and

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Experience in account management, sales, or marketing preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and perform well in a fast-paced environment.

Responsibilities

• Manage day-to-day communication with brand clients, ensuring timely follow-ups and professional correspondence.
• Resolve client issues promptly and effectively to maintain a smooth and positive working relationship.
• Understand client goals and assist in developing strategies to drive growth on e-commerce and live commerce platforms.
• Create compelling proposals and presentations to support business opportunities and campaign planning.
• Foster and maintain collaborative, positive relationships with both internal and external stakeholders.
• Provide backend platform support and assist with store and campaign configurations on TikTok Shop, Shopee, and Lazada.
• Coordinate with cross-functional teams including content, operations, and live commerce teams to ensure smooth execution of campaigns.
• Support the preparation and tracking of campaign performance metrics, helping to identify areas for improvement.
• Respond knowledgeably and promptly to customer inquiries via live chat, offering accurate information about products and the brand.
• Assist live hosts with pre-show preparation including studio setup, product organization, and technical checks.
• Actively participate in scheduled live streaming sessions to support smooth execution.
• Host live streaming sessions where required, introducing, promoting, and demonstrating products while engaging the audience to drive sales.
• Contribute creative ideas to improve live commerce engagement and effectiveness.
• Support post-campaign reporting and performance reviews for clients.
• Contribute ideas to optimize marketing strategies based on platform data and consumer insights.
• Participate in internal discussions to improve processes and enhance client satisfaction.

Skills

Analytical skills

Communication skills

Multitasking

Bilingual English-Malay

Education

Bachelor's degree in Marketing, Business Administration, Communications, or related field

Job description

Cheil Greater China (CGC) is seeking a passionate Key Account Management team member to join its Kuala Lumpur Live Commerce and E-Commerce division. This full-time, on-site role involves daily client servicing, live commerce execution, and platform management across TikTok Shop, Shopee, and Lazada.

The ideal candidate is analytical, communicative, and thrives in a fast-paced digital environment, collaborating with clients and internal teams to drive growth, deliver compelling proposals, and