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Apollon Event Planning Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading event planning company in Kuala Lumpur is seeking a dedicated customer service representative. The ideal candidate will excel in written and spoken Mandarin, possess strong communication skills, and be adept at problem-solving. Responsibilities include responding to customer inquiries online, collaborating with internal teams, and ensuring customer satisfaction. The role offers various benefits, including annual leave, medical insurance, and the opportunity to work from home. Fresh graduates are encouraged to apply.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Allowance Provided

Performance Bonus

5 Working Days

Training Provided

Medical Insurance

Work from Home

Qualifications

• Excellent written and spoken Mandarin with fast and accurate Chinese typing skills.
• Strong customer-first mindset and empathy in communication.
• Able to work under pressure with a strong sense of responsibility and self-motivation.

Responsibilities

• Respond to customer inquiries online, providing accurate and professional solutions.
• Proactively learn relevant business knowledge to enhance expertise.
• Follow up on customer issues for timely resolution.

Skills

Customer service experience

Excellent written and spoken Mandarin

Communication skills

Problem-solving skills

Analytical skills

Education

Minimum SPM

Job description

Requirements

• Minimum SPM; candidates with customer service experience preferred (fresh graduates or those without experience are also welcome).
• Excellent written and spoken Mandarin, with fast and accurate Chinese typing skills to serve Greater China region customers.
• Strong customer-first mindset and empathy in communication.
• Excellent communication, listening, and problem-solving skills, with the ability to handle unexpected situations.
• Able to work under pressure, with a strong sense of responsibility and self-motivation.
• Good problem-identification and analytical skills, with keen attention to detail.
• Willingness to work on a rotational shift schedule.

Responsibility

• Respond to customer inquiries online, providing accurate and professional solutions.

• Proactively learn relevant business knowledge to continuously enhance expertise.

• Follow up on customer issues to ensure timely and satisfactory resolution.

• Collaborate closely with internal departments to ensure smooth communication and information flow.

• Provide feedback and suggestions from the customer’s perspective to help improve user experience.

• Complete tasks assigned by supervisors efficiently and with a strong sense of responsibility.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Training Provided
• Medical Insurance
• Work from Home