Lifestyle Concierge

International SOS; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in concierge services seeks a Lifestyle Concierge to deliver exceptional customer service to high-profile clients. The role involves fulfilling requests via phone, email, and chat, upholding high customer service standards, and contributing to client satisfaction. The ideal candidate should have a university degree and at least 2 years of customer service experience.

Benefits

Medical coverage for employee (outpatient and inpatient)

Highly engaged and empowered work culture

Continuous learning & development

Qualifications

• 2+ years of experience in customer service.
• Fluency in English; other languages are an asset.

Responsibilities

• Independently fulfill high-profile client requests through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate, timely information.

Skills

Influencing skills

Communication skills

Education

University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field

Job description

About Aspire Lifestyles

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visitwww.aspirelifestyles.com.

Position Summary

As a Lifestyle Concierge at Aspire Lifestyles, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Requirements

• Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
• Working experiences : 2+ years of experience in customer service.
• Competency: Influencing and communication skills.
• Language requirement : Fluency in English. Other languages is an asset.

We take care of our employee:

• Office location is accessible via public transport
• Medical coverage for employee (outpatient and inpatient)
• Highly engaged and empowered work culture
• Continuous learning & development