Learning Operations Specialist

ResMed; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a proactive Learning Operations Specialist to join their dynamic People Experience team. This role is pivotal in managing learning tools and ensuring seamless integration between systems. You will enhance employee development journeys and support both virtual and in-person learning sessions. With a focus on continuous improvement, you will analyze learning metrics and contribute to process enhancements. If you thrive in fast-paced environments and are passionate about fostering a culture of learning, this opportunity is perfect for you. Join a team dedicated to making a positive impact on employee experiences.

Qualifications

• 2-4 years experience managing a Learning Management System.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage day-to-day operations of Cornerstone OnDemand.
• Generate and analyze learning reports and dashboards.

Skills

LMS Management

Communication Skills

Problem-Solving

Organizational Skills

Data Analysis

Education

Bachelor's degree in Human Resources

Bachelor's degree in Education

Bachelor's degree in Business

Bachelor's degree in IT

Tools

Cornerstone OnDemand

Workday

Microsoft Excel

Microsoft PowerPoint

e-learning standards (SCORM, xAPI)

Content authoring tools (Articulate, Adobe Captivate)

Job description

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let's talk about the team:

At Resmed, we don’t just manage learning - we transform it. As part of our global People Experience team, you’ll work in a dynamic, fast-paced environment where continuous learning and innovation are at the heart of everything we do. You’ll help shape how employees and managers interact with learning tools, navigate self-service systems, and engage in their own development journeys.

We’re looking for a proactive, solutions-driven Learning Operations Specialist, someone who thrives on making things happen, figures it out when the path isn’t clear, and always delivers with excellence.

Let’s talk about the role:

LMS Administration & Learning Support

• Own and manage the day-to-day operations of Cornerstone OnDemand (CSOD)—from uploading courses to managing learning paths, assignments, and user groups.

• Partner with functional and technical teams to roll out new learning programs and ensure optimal system configuration and usability.

• Support both virtual and in-person learning sessions: manage invitations, registration, attendance tracking, and logistics.

• Maintain self-service resources such as user guides, FAQs, and walkthroughs to drive system adoption and reduce friction.

Reporting, Compliance & Quality

• Generate and analyze learning reports and dashboards to track engagement, completion rates, and compliance metrics.

• Support internal and external audits by ensuring accurate and up-to-date documentation of learning records.

• Contribute to root cause analysis and process improvement initiatives tied to learning operations and system performance.

Integration with Workday & People Systems

• Ensure seamless data flow and alignment between Workday and CSOD, particularly around employee records, course data, and role-based access.

• Maintain and improve learning-related content within Workday Help, keeping knowledge articles current and aligned with real-time practices.

• Identify opportunities to connect Workday Help with CSOD learning paths, enhancing the end-user learning experience and driving adoption of self-service tools.

People Operations & Process Improvement

• Partner with the People Experience and People Business Partner teams to support training, documentation, and operational excellence.

• Help update and maintain Standard Operating Procedures (SOPs), Work Instructions (WIs), and related documentation across the learning ecosystem.

• Provide support for shared services, including responding to case management queries, upholding SLA commitments, and identifying opportunities to elevate the employee experience.

Let’s talk about you:

• Bachelor’s degree in Human Resources, Education, Business, IT, or a related field.

• 2–4 years of hands-on experience managing a Learning Management System (LMS), preferably Cornerstone OnDemand.

• Working knowledge of Workday, particularly in the context of learning records or employee data.

• Strong communication, organizational, and problem-solving skills.

• Proficiency in Microsoft Excel, PowerPoint, and data/reporting tools.

• Ability to juggle multiple priorities and work effectively with global stakeholders in a fast-moving environment.

• Familiarity with e-learning standards (SCORM, xAPI) and content authoring tools (e.g., Articulate, Adobe Captivate).

• Experience working in a shared services or global HR environment.

• Certification in Cornerstone or Workday Learning.

Who You Are:

You’re a go-getter who doesn’t wait to be told what to do—you just do it. When something’s unclear, you ask the right questions or dig deep until you find the answer. You’re equal parts thinker and doer, balancing operational detail with big-picture thinking. If this sounds like you, we’d love to meet you.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.