Learning Experience Specialist

RHB Banking Group; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A financial services organization in Selangor is seeking a Learning Coordinator to support learning initiatives and employee development. This role involves analyzing data to identify training needs, coordinating onboarding sessions, and collaborating with stakeholders to enhance program effectiveness. Candidates should have a Bachelor's degree and 1–3 years of relevant experience in HR support or learning coordination. Strong organizational and analytical skills are essential.

Qualifications

• 1–3 years of experience in learning coordination, HR support, or employee onboarding.
• Exposure to e-learning platforms or Learning Management Systems is an advantage.
• Detail-oriented and reliable with strong organizational skills.

Responsibilities

• Collect and analyze data to identify learning needs and skill gaps.
• Assist in designing and delivering learning programs.
• Support coordination of onboarding sessions and employee learning events.

Skills

Data analysis

Organizational skills

Critical thinking

Project management

Digital fluency

Service-mindedness

Education

Bachelor's degree in Human Resources, Education, Business, or related field

Tools

Excel

LMS

Training tools (Zoom, MS Teams, WebEx)

Job description

Primary Objective

Support the delivery of learning and upskilling initiatives by using data-driven insights, managing training programs, and collaborating with stakeholders to build employee capability and improve performance outcomes.

Job Responsibility

• Collect and analyze data to identify learning needs, skill gaps, and training effectiveness.
• Assist in designing and delivering learning programs based on identified capability requirements.
• Support coordination and facilitation of onboarding sessions and employee learning events.
• Draft training service agreements with vendors and manage routine interactions.
• Gather and analyze feedback from learners to inform program enhancements.
• Assist in updating learning content and onboarding resources to ensure relevance and quality.
• Utilize dashboards and data visualization tools to present learning data and trends clearly.
• Apply standard methodologies to evaluate the impact of learning and engagement initiatives.
• Maintain accurate learning records, including completion tracking and survey data.
• Support the development and refinement of employee engagement measurement tools.
• Facilitate internal communications to promote training programs and encourage participation.
• Ensure compliance with internal standards for onboarding and offboarding documentation.
• Basic understanding of organizational policies related to learning, diversity, and data privacy.
• Ensure adherence to internal L&D protocols, onboarding standards, and vendor guidelines.
• Follow established procedures for training documentation and compliance reporting.
• Eagerness to learn new L&D tools and methodologies.
• Actively seek feedback to improve training coordination and delivery.
• Collaborate effectively with peers, HR teams, and external vendors.
  
  

Job Requirement

• Bachelor's degree in Human Resources, Education, Business, or related field.
• 1–3 years of experience in learning coordination, HR support, or employee onboarding.
• Exposure to e-learning platforms or LMS (Learning Management Systems) is an advantage.
• Basic data analysis and reporting using Excel or learning dashboards.
• Strong organizational and multitasking skills.
• Familiarity with virtual training tools (e.g., Zoom, MS Teams, WebEx).
• Detail-oriented and reliable: Carefully focused on accuracy and consistency, ensuring tasks are completed dependably.
• Service-minded with a proactive attitude: Always ready to assist others and take action before issues arise.
• Willingness to take initiative and contribute to team goals: Eager to step up, offer solutions, and support the team’s success.
• Critical Thinker: Ability to objectively analyze information, identify underlying issues in learning processes or outcomes, and evaluate potential solutions effectively.
• Analytical Thinking: Applies strong analytical skills to interpret data, identify patterns, and generate meaningful insights that support informed decision-making.
• Digital Fluency / HR Tech Savviness: Comfortable using digital tools and technology to enhance efficiency and effectiveness in daily work, staying updated with relevant technological advancements.
• Project Management: Oversees and coordinates projects to ensure timely completion, managing resources and tasks effectively to meet objectives.
• Planning & Organising: Demonstrates the ability to prioritize tasks and organize resources to achieve goals within set deadlines.
• Continuous Improvement / Process Re-engineering: Actively seeks opportunities to improve processes and workflows to increase efficiency and effectiveness.