Learning & Development Specialist

Zuspresso; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector seeks a Training Specialist to deliver comprehensive training programs for their operation teams. The role involves planning, executing, and enhancing training modules, in addition to assessing their effectiveness. Candidates must possess a Diploma in Hospitality, 3 years of experience, and strong communication skills. This position offers a unique opportunity to impact the development of a dynamic team in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in a related field.
• Proven experience in delivering training programs.
• Ability to assess training effectiveness and improve based on feedback.

Responsibilities

• Plan and execute training modules for Operation teams.
• Conduct practical classes on customer service and coffee knowledge.
• Provide management skills training to Outlet Managers.

Skills

Strong coffee knowledge

Training program delivery

Communication

Engagement with learners

Technology proficiency

Education

Diploma/ Degree in Hospitality

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

Position Responsibilities

● Plan, execute, and follow up training modules for Operation teams.

● Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy/ SOP.

● Perform in house training via online and physical class.

● Create, review, and amend training materials and contribute to enhance training modules.

● Send training invitations and collect feedback from the training conducted.

● Provide management skills training to Outlet Manager levels.

● Involves direct and indirectly with other related departments ( eg: Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.

● Continuously coach and support Operation Team through knowledge and theory skills.

● Arrange external training to support Operation Management Team ( eg: FHC )

● Perform any other special projects/ tasks as assigned by superior/ management
● Keeps L&D Lead & Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action. ● Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures. ● Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate. ● Performs other duties and responsibilities as required or requested.

Qualification & Experience

•Must possess a Diploma/ Degree in Hospitality or any related disciplines.

• Minimum 3 years of working experience in a related field.
•Strong coffee knowledge and experience in F&B, food safety, and operations •Proven experience delivering training programs and facilitating group discussions. •In-depth knowledge and experience in the area or subject matter they are training on. •Certification in SCA is an added advantage.
•The ability to effectively communicate complex information and engage with a variety of learners. •Ability to assess the effectiveness of training programs and make improvements based on feedback and evaluation results. •Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools. •Ability to manage multiple training projects simultaneously and ensure they are delivered on time and within budget. •Commitment to ongoing professional development and keeping up to date with industry developments and best practices in training and development. •Computer literate with good command of both written and spoken English and Malay •Familiar in Microsoft Office (Eg: Excel, PowerPoint, Word ) •Certify HRD Trainer is as added advantage.