Learning & Development Manager

Mayfair Bodyline; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading wellness organization in Kuala Lumpur seeks a Learning and Development leader to design and execute a comprehensive training strategy. The role involves creating impactful learning content and developing blended programs. Candidates should have a minimum of 5 years of relevant experience and a passion for people development. Opportunities for career growth and supportive leadership offered.

Benefits

Wellness benefits

Continuous professional learning opportunities

Supportive leadership

Qualifications

• Minimum 5 years of experience in Learning & Development, Training, or Organizational Development.
• Proven experience in designing and implementing L&D frameworks across diverse teams.
• Confident in using digital tools for modern learning experiences.

Responsibilities

• Design and lead an organization-wide learning and development strategy.
• Create and curate impactful learning content.
• Develop blended learning programs integrating various methods.

Skills

Learning & Development

Instructional design

Communication skills

Use of digital tools

Tools

LMS

Canva

Zoom

Notion

Job description

Overview

• Design and lead an organization-wide learning and development strategy aligned with our brand transformation.

• Establish clear learning pathways for HQ teams, outlet consultants, therapists, and managers — ensuring growth in both skills and mindset.

• Partner with leadership to align L&D initiatives with business goals, customer experience standards, and cultural values.

• Create and curate impactful learning content covering wellness knowledge, customer experience, product education, sales excellence, and leadership development.

• Develop blended learning programs that integrate in-person workshops, e-learning, microlearning, and coaching.

• Ensure all materials reflect Mayfair’s tone, philosophy, and brand purpose.

• Collaborate with Area Managers and Outlet Leaders to deploy and localize training plans across regions.

• Build and mentor an internal trainer network to deliver consistent, high-quality learning experiences.

• Track and measure learning outcomes using KPIs, behavioral indicators, and performance improvements.

• Utilize and manage digital learning tools and platforms (e.g., LMS, Notion, Canva, Zoom) for scalable training delivery.

• Introduce AI-enabled or gamified learning tools to boost engagement, retention, and learner motivation.

• Drive a culture of continuous learning and feedback through creative, tech-savvy initiatives.

Requirements

• Minimum 5 years of experience in Learning & Development, Training, or Organizational Development, preferably in multi-site service industries (beauty, retail, wellness, hospitality, or healthcare).
• Proven experience in designing and implementing L&D frameworks across diverse teams.
• Strong instructional design, facilitation, and communication skills.
• Confident in using digital tools to create and deliver modern learning experiences.
• Deep passion for people development, transformation, and collaborative growth.
• Fluent in English; proficiency in Mandarin or Malay is an advantage.

What We Offer

• A mission-driven environment at the forefront of preventive and regenerative wellness.
• Opportunities to shape the learning culture across a growing, forward-looking organization.
• Supportive leadership and career growth within a purpose-led company.
• Wellness benefits and access to continuous professional learning.