Learning & Development Expert

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company in Kuala Lumpur is hiring for a training role where you'll conduct training programs and evaluate their effectiveness. The ideal candidate must have at least a diploma in a relevant field and proficiency in Mandarin to communicate with clients. Responsibilities include developing training materials and leading new hire orientations. Ideal candidates possess strong interpersonal and presentation skills, alongside knowledge of various training methodologies. The position offers a competitive package and a positive work environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Qualifications

• Must have a relevant diploma or degree.
• Experience in training delivery preferred.
• Strong knowledge of training methodologies needed.

Responsibilities

• Conduct orientation and training for new hires.
• Develop training materials and programs.
• Evaluate training effectiveness and provide feedback.
• Conduct Training Needs Analysis for staff performance.
• Drive initiatives for service quality improvement.

Skills

Proficient communication skills

Training delivery skills

Interpersonal skills

Competence in e-content design

Proficient in Mandarin

Proficient in Microsoft Office

Excellent verbal and written English

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Proficient Mandarin language is required for this role to effectively communicate with Mandarin-speaking clients.
• Preferable with 1 year min of working experience in the related field
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market