Learning & Development Coordinator, MY & SG

JD Sports SEA; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Training and Development Manager to induct new staff across Southeast Asia. The role involves managing training programs, supporting new store openings, and ensuring high standards of customer service. Ideal candidates will have solid retail management experience and effective communication skills.

Qualifications

• Experience in Retail Management is necessary.
• Comfortable using Office (Word, Excel & PowerPoint) advantageous.

Responsibilities

• Induct and train new and internally promoted retail PIC.
• Support new store openings including recruitment and training.
• Manage the Supervisor Development Programme.

Skills

Retail Management experience

Good in written and communication in English

High standards of conduct

Well organised

Drive and enthusiasm

Good communicator

Job description

Key Duties/Responsibilities:

• Induct and train new and internally promoted retail PIC on the groups policies and procedures through bespoke training plans and management courses to ensure stable integration within their new roles
• Follow up with retail PIC who have attended training to confirm their understanding of all company policies and procedures
• Manage the Supervisor Development Programme through sign off process to ensure they have been inducted into their new role in accordance with companies’ policies and procedures
• Support retail in delivering a high level of customer service across all stores, providing detailed analysis to areas and providing action plans on how to increase performance for underperforming stores
• Ensure accurate records are kept on a monthly basis for all who attend relevant training
• Work closely with In-Country Manager/Area Managers in order to solve specific training problems either on a one-to-one basis or in groups
• Build and forge successful working relationships with relevant personnel across various departments at Head Office, in order to maximise opportunities in relevant territories
• Identify trainer stores with good practices and availability to welcome and train new team members and retail PIC
• Support new store openings including recruitment, training, team inductions and retail support during opening trade across SEA
• Develop and manage JD E-Learning platform to meet the training and reporting needs of the territory
• Support retail during peak trade to reach expected targets
• Keep all training resources up to date including JD Intranet so all retail understands store processes

Skills/Experience/Knowledge needed:

• Retail Management experience necessary
• Good in written and communication in English
• Availability to travel across SEA
• High standards of conduct, performance and reliability
• Must be well organised
• Professional
• Drive and enthusiasm
• Good communicator at all levels (internal/external)
• Comfortable using Office (Word, Excel & PowerPoint) advantageous but not necessary as training will be provided
• Experience in Training would be advantageous.