Learning & Development Coordinator

InterContinental Hotels Group; Kajang Municipal Council; On-site; MYR 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Learning and Development Coordinator, where you'll focus on supporting HR and training initiatives. In this role, you'll manage the learning platform, assist colleagues with learning programs, and ensure compliance with training goals within a collaborative team environment.

Qualifications

• 1 year related experience or equivalent combination of education and work-related experience.
• Proficient in Microsoft Office.
• Strong organizational and problem-solving skills.

Responsibilities

• Administer learning and development programs and manage the IHG Learning Platform.
• Support Learning & Development Manager with training programs and logistics.
• Handle sensitive employee issues with confidentiality and respect.

Skills

Problem solving

Organizational abilities

Training abilities

Education

Bachelor’s degree in Human Resources, Communications, Business Management or related field

Tools

Microsoft Office

Job description

What Is The Job?

As Learning and Development Coordinator, you’ll focus on performing entry-level learning & development and administrative duties in support of the hotel’s Human Resources and Training programs. Provide employee assistance, often serving as initial point of contact for human resources and learning and development related matters.

Your Day To Day

• To administer all aspects of learning, including but not limited the IHG Learning Platform management ensuring this is continuously up to date across the property.
• To assist our Colleagues in any learning related programs or benefits, IHG policies and procedures.
• To assist our Colleagues, respond to their questions, requests, and concerns regarding access to the platform, cross training, Human Resources programs, policies and guidelines
• To handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• To inform Human Resources management of issues related to employee relations within the division or property.
• To maintain confidentiality and security of employee and property records, files, and data.
• To create and maintain filing system related to learning and development.
• To be involved in the daily operations.
• To support the Learning & Development Manager to prepare and facilitate training programs, including logistical preparation (venue booking, schedule arrangement, BEO request, attendance tracking, etc.), printing of material and handout, creation of presentations – digital and hardcopy.
• To create surveys to gather feedback from the training programs and share the findings with the Learning & Development manager. Methods of collections may vary (QR codes, surveys, etc.).
• To answer phone calls and record messages.
• To assist the HR Team on topics non-related to Learning & Development whenever required by the HR management team.
• To support the Learning & Development manager on all aspects of Learning & Development.
• To ensure compliance training goals are achieved by driving the completion with the leadership team and producing reports within required deadlines.
• To collaborate with the HR management team on grooming standards and ensuring these are relevant to the property and are consistently enforced throughout the property.
• To conduct and support Hotel activities, including but not limited to General Session, recognition programs, Learning Coach program and school related events.
• Perform any other ad-hoc tasks or duties as assigned by the supervisor or management to support the smooth operation of the department.

What We Need From You

• Bachelor’s degree in Human Resources, Communications, Business Management or related field preferred.
• 1 years related experience or an equivalent combination of education and work-related experience.
• Proficient in the use of Microsoft Office
• Problem solving, reasoning, motivating, organizational and training abilities.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.