Lead Technical Author

Quantios; Seri Kembangan; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading software solutions provider seeks a Lead Technical Author to spearhead the documentation function with a focus on quality and usability. The role involves strategic direction, team management, and collaboration across departments to enhance documentation practices and customer experience.

Qualifications

• 7+ years of experience in technical documentation, 2+ years in leadership role.
• Expertise in content tooling and automated publishing workflows.
• Deep understanding of user-centered design principles.

Responsibilities

• Define and execute the documentation strategy, standards, and vision.
• Lead creation and delivery of product documentation across formats.
• Manage a team of technical authors, supporting development and coaching.

Skills

Leadership

Project Management

Stakeholder Collaboration

Usability Principles

Documentation Quality Assurance

Education

Bachelor’s or Master’s degree in Technical Communication or related field

Tools

Madcap Flare

DITA

HTML/CSS

Markdown

Job description

Overview/Summary:

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

As the Lead Technical Author at Quantios, you will lead the documentation function, setting strategic direction for content design, delivery, and governance across our software products. You will be responsible for defining standards, building scalable practices, and ensuring high-quality, user-friendly documentation that enhances the customer experience. You will manage and mentor the technical writing team, and collaborate closely with Product, Engineering, and Customer Operations.

Job Responsibilities:

• Define and execute the documentation strategy, standards, and vision for the technical authoring function.
• Lead the creation and delivery of product documentation across formats (e.g., web, PDF, embedded, context-sensitive).
• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Manage a team of technical authors, supporting development, coaching, and resource planning.
• Collaborate with Product Owners and Engineering leaders to ensure timely, accurate, and useful documentation for all new features and releases.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Job Requirements:

• Bachelor’s or Master’s degree in Technical Communication, Computer Science, or a related field.
• 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
• Demonstrated success managing technical authoring functions or teams in a product-centric environment.
• Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
• Strong leadership, project management, and stakeholder collaboration skills.
• Deep understanding of documentation usability, accessibility, and user-centered design principles.
• Experience working in Agile development environments and influencing cross-functional delivery planning.
• Ability to drive quality, consistency, and scalability across documentation practices.