Lead Technical Author

Quantios; Serdang; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading software solutions provider in Malaysia is seeking a Lead Technical Author to oversee the documentation function. This role involves defining strategies, managing technical writing teams, and enhancing user experience through innovative content design. The ideal candidate will possess over 7 years of experience in technical documentation, including leadership roles, and will be proficient in AI technologies and content tooling like Madcap Flare.

Qualifications

• 7+ years of experience in technical documentation, with 2+ years in a leadership role.
• Working knowledge of AI technologies to increase efficiencies.
• Demonstrated success managing technical authoring functions in a product-centric environment.

Responsibilities

• Lead the documentation function and collaborate with cross-functional teams.
• Define and execute the documentation strategy and standards.
• Manage a team of technical authors and contribute to customer success enablement.

Skills

Technical communication

Project management

Stakeholder collaboration

User-centered design principles

Education

Bachelor’s or Master’s degree in Technical Communication, Computer Science, or related field

Tools

Madcap Flare

HTML/CSS

Markdown

Job description

Overview

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

As the Lead Technical Author at Quantios, you will lead the documentation function, setting strategic direction for content design, delivery, and governance across our software products using the latest technologies, including AI generative tooling. You will be responsible for defining standards, building scalable practices that support both digital design and documentation, ensuring high-quality, user-friendly collateral that enhances customer experience. You will manage and mentor the technical writing team, and collaborate closely with Product, Engineering, and Customer Operations.

Responsibilities

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Lead the creation and delivery of product documentation across formats (e.g., web, PDF, embedded, context-sensitive).
• Manage a team of technical authors, supporting and providing development, coaching, and resource planning.
• Collaborate with Product Owners and Engineering leaders to ensure Definition of Done is met in time for all new features within release cycles.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Qualifications

• Bachelor’s or Master’s degree in Technical Communication, Computer Science, or a related field.
• A passion and working knowledge for understanding latest technologies, specifically, AI to increase efficiencies and practices.
• 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
• Demonstrated success managing technical authoring functions or teams in a product-centric environment.
• Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
• Strong leadership, project management, and stakeholder collaboration skills.
• Deep understanding of documentation usability, accessibility, and user-centered design principles.
• Experience working in Agile development environments and influencing cross-functional delivery planning.
• Ability to drive quality, consistency, and scalability across documentation practices.