Lead ServiceNow Consultant, ITSM

Ørsted; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you’ll contribute to the development and maintenance of the ServiceNow platform. In this dynamic role, you will collaborate with a global team to design best practice solutions and optimize operations. Your expertise in ITSM modules and programming languages will be crucial in delivering innovative workflows and integrations. This is an exciting opportunity to work in a fast-paced environment, leveraging your skills to shape the future of IT solutions. If you're a team player with a customer-oriented mindset, we encourage you to apply and be part of this transformative journey.

Qualifications

• Experience with ITSM modules like Incident, Problem, Change, and Service Requests.
• Strong knowledge of JavaScript, XML, and structural programming concepts.

Responsibilities

• Develop and maintain the ServiceNow platform, solving production tickets.
• Design automated workflows and integrate with related components.

Skills

JavaScript

XML

REST API

SOAP

SQL

HTML

CSS

Problem-solving

Tools

ServiceNow

Flow Designer

Integration Hub

Workflow Editor

MID servers

ITIL practices

Job description

Join us in this role where you’ll play a key role in a team that maintains stability of operations and develops truly global solutions for the ServiceNow platform. We need you in IT to help us develop and deliver sustainable world-class IT solutions.

Welcome to Service Operations APAC Competence Center
You’ll be part of our in-house ServiceNow team where you, together with your colleagues will be responsible for ensuring both the stable operations and continuous development of the platform to enable the full potential of ServiceNow. You’ll act as a developer, sparring and dialoguing with end-users and architects. You’ll also design best practice solutions, create requirement specifications, shape and optimise our daily operations through ServiceNow, all of which you’ll do within an agile team in Ørsted IT. As a team, we are a fun and supportive, global and collaborative team, working together in one of Orsted’s core platforms.

You’ll play an important role in:

• operating and developing the ServiceNow platform, developing new features and solving production tickets, while engaging in dialogue with the business to understand objectives, discuss possibilities, and solution design whilst ensuring requirements specification
• participating in designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor, in line with established standards
• participating in the implementation of enabling solutions, incl. but not limited to process automation workflows, integrations with related components, e.g., Azure, SAP, CMDB, LDAP, web services
• working with the product owner, scrum master, and other cross-functional stakeholders to guide and co-define development tasks, while supporting and sharing knowledge with the ServiceNow colleagues
• designing ITSM solutions, managing ServiceNow code quality control processes and routines, while ensuring/advising/promoting ITIL practices and ITSM methodology are followed with ServiceNow colleagues.

To succeed in the role, you:

• have experience with developing and updating ITSM modules incl. Incident, Problem, Change, Service Requests, Knowledge, Reports & Dashboards, Security Operations, and integrations like LDAP, SSO, REST API & SOAP etc.
• have knowledge of JavaScript, XML and structural programming concepts as well as familiarity with UI, SQL, HTML and CSS.
• have experience leveraging MID servers for integration and automation with strong problem-solving skills, and with the ability to troubleshoot and resolve complex platform and integration issues
• can work in a fast-paced, global environment while leveraging IT Service Management best practices and operating the ServiceNow platform as a shared service on behalf of the organization
• are a team player with a customer and results-oriented mindset and can-do attitude, while designing and implementing complex workflows using Flow Designer and Workflow editor
• are fluent in both written and oral English.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country. We don't take applications or inquiries from external recruiters or agencies into account for this position.