Lead Retail Associate - NIKE (Mitsui Outlet Park - KL)

Nike; Kuala Selangor; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Store Lead to enhance customer experiences in a vibrant retail environment. This role involves utilizing exceptional customer service skills and sales techniques to connect consumers with products, ensuring a seamless shopping experience. You'll be part of a supportive team, gaining access to the latest products while enjoying a competitive compensation package. If you are passionate about retail and eager to grow within a leading brand, this opportunity is perfect for you. Join us and be a part of an exciting journey in the retail sector!

Benefits

Access to latest Nike products

Competitive compensation package

Team environment

Qualifications

• 3+ years of retail experience required.
• Ability to communicate effectively in English.

Responsibilities

• Deliver premium consumer experience and drive sales.
• Assist with onboarding and training of associates.

Skills

Customer Service Skills

Sales Techniques

Product Knowledge

Communication in English

Basic Computer Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

WHO ARE WE LOOKING FOR?

We are looking for a Nike Store Lead (Lead Retail Associate) for our Men's department in our Mitsui Outlet Park store in KL. The Lead's mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.

WHAT WILL YOU WORK ON?

You will utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. You will maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. You will provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales.) You will seek ongoing training and education to further develop your expertise. You will assist Managers in conducting formal onboarding and training programs for associates. You will assist with loss prevention efforts by providing proactive customer service and coordinating the work of other associates (but not a formal supervisor.) You may have keyholder responsibilities.

What You Bring

1. High school diploma or equivalent
2. 3 years of retail experience
3. Ability to communicate in English
4. Basic computer skills, including Microsoft Office knowledge
5. Must be able to work evenings, weekends, and holidays as needed
6. Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.