Lead Retail Associate - Nike JPO - Malaysia

Nike; Johor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Nike Store Lead, where your mission is to enhance the consumer experience at a premier retail outlet. You'll leverage your exceptional customer service skills and sales techniques to connect customers with the right products, all while maintaining a deep knowledge of store operations. This role offers an exciting opportunity to work in a dynamic team environment, with access to the latest Nike products and a competitive compensation package. If you're passionate about retail and eager to develop your expertise, this is the perfect opportunity for you.

Benefits

Access to Latest Nike Products

Team Environment

Competitive Compensation Package

Qualifications

• 3 years of retail experience required.
• Ability to communicate in English and basic computer skills.

Responsibilities

• Deliver exceptional customer service and drive sales.
• Assist in onboarding and training programs for associates.

Skills

Customer Service Skills

Sales Techniques

Product Knowledge

Communication in English

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

WHO ARE WE LOOKING FOR?

We are looking for a Nike Store Lead (Senior Sales Associate) for our store in Johor Premium Outlet whose mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.

WHAT WILL YOU WORK ON?

You will utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. You will maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. You will provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales.) You will seek ongoing training and education to further develop your expertise. You will assist Managers in conducting formal onboarding and training programs for associates. You will assist with loss prevention efforts by providing proactive customer service and coordinating the work of other associates (but not a formal supervisor.) You may have keyholder responsibilities.

WHAT YOU BRING

• High school diploma or equivalent
• 3 years of retail experience
• Ability to communicate in English
• Basic computer skills, including Microsoft Office knowledge
• Must be able to work evenings, weekends, and holidays as needed
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.