Lead Mobile Repair & Store Supervisor

MG GLOBAL ELITE SDN BHD; Kepala Batas; On-site; MYR 33,000 - 60,000; Full time

Job summary

MG GLOBAL ELITE SDN BHD is seeking a versatile Phone Repair Technician who will diagnose and repair mobile devices, oversee daily store operations, supervise staff, and assist customers with product inquiries and sales. The role combines hands-on repair work with supervision and customer service to achieve service targets.

You will perform LCD, battery, charging port, camera, and back glass repairs, conduct quality checks, and maintain repair records while ensuring SOP compliance and high

Qualifications

• Diagnose and troubleshoot mobile phone hardware and software.
• Perform repairs including LCD, battery, charging port, camera and back glass.
• Follow SOP and quality standards.

Responsibilities

• Diagnose and troubleshoot mobile phone hardware and software issues.
• Perform repairs including LCD replacement, battery replacement, charging port, camera and back glass repairs.
• Conduct testing and quality checks before returning devices to customers.
• Ensure repairs comply with company SOP and quality standards.
• Maintain records of repair jobs and spare parts used.
• Explain repair issues, solutions and status clearly to customers.
• Oversee daily store operations and ensure smooth business activities.
• Supervise and monitor staff performance and daily tasks.
• Monitor stock levels of phones, accessories and spare parts.
• Handle customer complaints professionally.

Job description

MG GLOBAL ELITE SDN BHD is seeking a versatile Phone Repair Technician who will diagnose and repair mobile devices, oversee daily store operations, supervise staff, and assist customers with product inquiries and sales. The role combines hands-on repair work with supervision and customer service to achieve service targets.

You will perform LCD, battery, charging port, camera, and back glass repairs, conduct quality checks, and maintain repair records while ensuring SOP compliance and high