Lead IT Helpdesk & Support – 24/7 Regional Ops

AirBorneo; Kuching; On-site; MYR 80,000 - 110,000; Full time

Job summary

AirBorneo is seeking a Manager for IT Helpdesk & Support based in Kuching, Sarawak. This role involves overseeing the technical support services at KLIA T1 and ensuring high-performing support for airport operations. The ideal candidate will have a Bachelor's degree in IT, extensive experience in IT Support, and a strong background in service management tools. You will be responsible for leading a team, managing compliance with data security standards, and driving process improvements for support efficiency.

Qualifications

• 7–10 years of experience in IT Support with at least 5 years dedicated to Helpdesk/Service Desk Operations.
• 3+ years in a leadership or senior supervisory role.
• Experience managing high-pressure, 24/7 technical support environments.

Responsibilities

• Own the roadmap for the regional support desk and optimize end-user services.
• Lead technical support operations across KLIA T1 managing infrastructure.
• Drive automation adoption for efficient support and regional deployments.

Skills

Enterprise Service Management tools

Windows administration

macOS administration

Mobile OS administration

Active Directory administration

Customer service metrics

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Jira Service Management

Job description

AirBorneo is seeking a Manager for IT Helpdesk & Support based in Kuching, Sarawak. This role involves overseeing the technical support services at KLIA T1 and ensuring high-performing support for airport operations. The ideal candidate will have a Bachelor's degree in IT, extensive experience in IT Support, and a strong background in service management tools. You will be responsible for leading a team, managing compliance with data security standards, and driving process improvements for support efficiency.