Lead Gen Executive - Work From Home

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is seeking a motivated Customer Support Representative to handle inbound calls, provide stellar customer service, and transition support calls into sales opportunities. The ideal candidate is tech-savvy with excellent English proficiency and 3+ years in sales. The position offers competitive benefits including EPF/SOCSO/EIS, annual leave, and work-from-home options.

Benefits

EPF/SOCSO/EIS

Annual Leave

Medical Leave

Work From Home

Nearby Public Transport

Qualifications

• Fresh graduates encouraged to apply.
• B2 level English proficiency required.
• 3+ years of sales experience preferred.
• Tech-savvy with a basic understanding of HTML and Java is a plus.

Responsibilities

• Handle inbound calls demonstrating professional sales and customer service.
• Uncover customer needs and recommend suitable solutions.
• Troubleshoot client products to achieve first-call resolution.
• Build and maintain strong customer relationships.

Skills

B2 level English proficiency

Relationship-building skills

Tech-savvy

Consultative sales experience

CRM system usage

Education

Bachelor’s Degree or Diploma in any discipline

Job description

Responsibilities

• Handle inbound calls while demonstrating professional sales and customer service behaviors.
• Use a consultative approach to uncover customer needs and recommend suitable solutions.
• Offer resolutions within the scope of support (SOS) or guide customers to third-party/paid solutions when necessary.
• Troubleshoot client products to achieve first-call resolution.
• Consistently meet and exceed key metrics such as: First Call Resolution (FCR), Conversion Rates, Net Promoter Score (NPS), New Sales Targets
• Build and maintain strong customer relationships by providing a stellar customer experience.
• Thrive in a fast-paced, high-volume environment, with strong multitasking and prioritization skills.

Qualifications

• Fresh graduates are encouraged to apply. Bachelorâs Degree, Diploma, or equivalent in any discipline.
• B2 level English proficiency (reading, writing, speaking, and listening).
• Or minimum 6 months experience in customer support (any industry).
• Call centre experience is not mandatory, but will be an advantage.
• 3+ years sales experience in a consultative selling role preferred.
• Strong B2B consultative sales experience, with relationship-building skills and CRM system usage.
• Strong ability to transition support calls into sales opportunities.
• Tech-savvy, with interest in client products and platform features.
• Minimum typing speed of 40 WPM with 90% accuracy.
• Basic understanding of HTML and Java is a plus.
• Must be able to speak, read, and write the required language to support assigned markets.

Benefits

• EPF/SOCSO/EIS
• Annual Leave
• Medical Leave
• 5 Working Days
• Work From Home
• Nearby Public Transport