Lead Engineer Salesforce AI Agentforce

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd seeks an AI governance lead to define, document, and enforce policies for Salesforce AI capabilities (Agentforce and Einstein). You will review toolsets, establish guardrails, and translate evolving regulations into practical practices across the organization.

You will collaborate with Data Cloud and Security teams, develop risk assessment templates, and mentor teams on responsible AI, prompts, grounding, and safe handoffs to humans, enabling

Qualifications

• Salesforce AI Associate, Salesforce Administrator, Data Cloud, or responsible AI / AI ethics certifications valued
• Experience with governance, ethics, or compliance in AI systems and deployments
• Knowledge of GDPR, CCPA, and enterprise security controls for AI projects
• Experience with AI governance in manufacturing or industrial settings is a plus

Responsibilities

• Define, document, and enforce Emerson AI governance policies for Salesforce AI capabilities (Agentforce & Einstein)
• Review proposed AI toolsets and agent use cases across business functions for regulatory and security readiness
• Establish guardrails for agent design, grounding, escalation, and human oversight
• Track evolving AI regulations and translate requirements into usable governance practices for delivery teams
• Audit AI usage, bias risk, and remediation actions; coordinate improvements
• Develop reusable Agentforce patterns, training materials, and playbooks for consistent adoption across groups

Skills

Salesforce Agentforce

Salesforce Einstein

AI governance frameworks

Data privacy compliance

Prompt engineering basics

Education

Bachelor's degree in a relevant field

Advanced degree preferred

Tools

Salesforce Platform

Data Cloud

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd 4.0 View all jobs

In This Role, Your Responsibilities Will Be:

• Define, document, and enforce Emerson AI governance policies, ethical guidelines, compliance expectations, and approval standards for Salesforce AI capabilities, including Agentforce and Einstein
• Review proposed AI toolsets and agent use cases across business functions for regulatory, ethical, privacy, security, and business-process readiness
• Establish practical guardrails for agent design, topic configuration, actions, data grounding, escalation, auditability, and human oversight
• Track evolving AI regulations, Salesforce trust guidance, and corporate policies, translating requirements into usable governance practices for delivery teams
• Create AI risk assessment templates, model/use-case review checkpoints, exception processes, and remediation procedures for Salesforce AI deployments
• Advise workstream teams on Agentforce design patterns, agent topics, actions, instructions, prompt quality, hallucination prevention, and safe handoff to human users
• Enable responsible AI innovation by helping teams move from concept to governed pilots, production readiness, and measurable business outcomes
• Partner with Data Cloud, Data Stewardship, and Integration teams to ensure agent grounding data is accurate, permission-aware, compliant, and fit for intended use
• Develop reusable Agentforce patterns, documentation, training materials, and playbooks to accelerate consistent adoption across Business Groups and World Areas
• Audit AI agent usage, performance, quality, compliance, bias risk, and outcome measures, coordinating remediation actions when issues are identified
• Define AI trust and safety metrics, adoption metrics, value measures, and executive reporting for Salesforce AI capabilities
• Partner with Security, Legal, Compliance, Architecture, and Data teams to ensure AI controls align with Emerson enterprise policies and risk posture
• Support post-deployment reviews, incident learnings, and continuous improvement of AI governance standards and agent operating models

Who You Are:

You are energized by helping Emerson innovate responsibly, turning emerging AI capabilities into trusted business tools (Nimble Learning; Strategic Mindset). You can diagnose risk without becoming a blocker, applying sound judgment to privacy, compliance, security, data readiness, and user experience trade-offs (Decision Quality; Manages Complexity). You communicate clearly with both technical teams and senior leaders, making AI governance practical and actionable (Communicates Effectively). You build alignment across functions that may see AI through different lenses, creating confidence that Agentforce capabilities can scale safely and deliver value (Collaborates; Builds Networks; Ensures Accountability).

For This Role, You Will Need:

Technical Skills:

• Salesforce Agentforce concepts, including agent design, topics, actions, instructions, guardrails, grounding, human handoff, and monitoring
• Salesforce Einstein and AI-enabled CRM capabilities, with understanding of Salesforce Data Cloud as an AI data foundation
• AI/ML governance frameworks, responsible AI principles, model/use-case risk assessment, bias monitoring, and AI audit practices
• Data privacy regulations and compliance considerations, including GDPR, CCPA, industry-specific requirements, and enterprise security controls
• LLM capabilities, limitations, hallucination risk, prompt engineering concepts, retrieval/grounding patterns, and safe automation design

Interpersonal and Leadership Skills:

• Cross-functional influence and education across business, delivery, data, security, legal, compliance, and architecture stakeholders
• Risk assessment and mitigation planning with the judgment to distinguish acceptable experimentation from unacceptable enterprise risk
• Clear communication of AI concepts, controls, and trade-offs to non-technical leaders and delivery teams
• Pragmatic governance orientation that accelerates responsible innovation rather than creating unnecessary friction
• Curiosity, regulatory awareness, and disciplined learning in a rapidly evolving AI technology landscape

Required Certifications:

• Salesforce AI Associate, Salesforce Administrator, Data Cloud, or responsible AI / AI ethics certifications valued

Preferred / Nice-to-Have:

• Experience with manufacturing, industrial, commercial, service, or channel AI use cases
• Formal AI ethics, responsible AI, privacy, security, or compliance certification
• Familiarity with Salesforce Trust Layer concepts, permission-aware grounding, and enterprise AI assurance practices
• Experience designing AI governance for global, matrixed organizations

Preferred Qualifications That Set You Apart:

• Bachelor's degree required in Computer Science, Information Systems, Data Science, Engineering, Business, Legal/Compliance, or a related field; advanced degree preferred
• 3+ years of experience in AI/ML governance, data ethics, compliance, risk management, enterprise technology, or Salesforce platform leadership
• Experience defining or operating governance frameworks for AI, analytics, automation, or data-driven technology in an enterprise context
• Strong understanding of data privacy, security, compliance, auditability, and responsible AI principles
• Ability to translate complex AI concepts and risks into clear guidance for technical, business, legal, and executive audiences
• Approximately 10-20% travel (global)

Our Culture & Commitment to You:

At Emerson, we are committed to fostering a culture where every employee is valued, respected, and empowered to contribute their best work. We recognize the importance of collaboration, innovation, and continuous improvement in driving business success. We strive to create an inclusive workplace that supports professional growth, encourages diverse perspectives, and enables meaningful career development across our global organization.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: ••••@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!