Lead Data Center Technician

Oracle Corporation Malaysia Sdn. Bhd.; Johor; On-site; MYR 90,000 - 140,000; Full time

Job summary

Oracle Corporation Malaysia Sdn. Bhd. in Johor Bahru seeks a Senior Data Center Operations Lead to deliver reliable, scalable data center services and act as the on-site escalation point for complex hardware issues.

You will guide incident response, oversee changes, mentor technicians, and collaborate with engineering, security, and capacity planning to improve resilience and operational efficiency.

Qualifications

• Proven hands-on experience supporting data center hardware in a live, mission-critical environment.
• Experience racking, stacking, installing, upgrading, replacing, and decommissioning servers, storage, network equipment, PDUs, and related infrastructure.
• Strong experience with structured cabling, including copper and fiber installation, labeling, testing, troubleshooting, and cable management.
• Demonstrated hardware troubleshooting and break/fix skills across servers, storage, network devices, and associated components.
• Ability to diagnose hardware faults, complete repairs or component replacements, and coordinate with vendors when required.
• Knowledge of ESD controls, safe lifting practices, physical security requirements, and data center safety standards.
• Experience following approved change procedures, SOPs, and MOPs, with accurate documentation of work completed.

Responsibilities

• Lead complex data center hardware support activities to maintain high availability, reliability, and operational resilience.
• Review, govern, and approve advanced change activities, site expansions, and infrastructure upgrades.
• Establish and standardize operating procedures, including SOPs and MOPs, across teams and regions.
• Act as the highest on-site escalation point for critical incidents, coordinating cross-functional troubleshooting and recovery efforts.
• Lead root-cause analysis and ensure corrective and preventive actions are implemented and tracked to completion.
• Partner with engineering, network, capacity planning, and security teams to identify operational risks and improve infrastructure design.
• Drive automation and process improvements that reduce manual work, improve consistency, and strengthen service delivery.
• Mentor and develop data center technicians, sharing technical expertise and reinforcing safe, high-quality operational practices.
• Influence policies, processes, and standards that improve team performance and support scalable operations.

Skills

Data center hardware

Server installation

Rack and stack

Structured cabling

Troubleshooting

Vendor coordination

Change management

Safety and ESD

Mentoring

Tools

PDU installation

Cable testing tools

Job description

Lead the delivery of reliable, resilient, and scalable data center operations. You will serve as the senior operational escalation point for complex hardware and infrastructure issues, guiding high-impact changes, incident response, and continuous improvements across the site and wider organization.

Key responsibilities

Lead complex data center hardware support activities to maintain high availability, reliability, and operational resilience.

Review, govern, and approve advanced change activities, site expansions, and infrastructure upgrades.

Establish and standardize operating procedures, including SOPs and MOPs, across teams and regions.

Act as the highest on-site escalation point for critical incidents, coordinating cross-functional troubleshooting and recovery efforts.

Lead root-cause analysis and ensure corrective and preventive actions are implemented and tracked to completion.

Partner with engineering, network, capacity planning, and security teams to identify operational risks and improve infrastructure design.

Drive automation and process improvements that reduce manual work, improve consistency, and strengthen service delivery.

Mentor and develop data center technicians, sharing technical expertise and reinforcing safe, high-quality operational practices.

Influence policies, processes, and standards that improve team performance and support scalable operations.

Required Qualifications

Proven hands-on experience supporting data center hardware in a live, mission-critical environment.

Experience racking, stacking, installing, upgrading, replacing, and decommissioning servers, storage, network equipment, PDUs, and related infrastructure.

Strong experience with structured cabling, including copper and fiber installation, labeling, testing, troubleshooting, and cable management.

Demonstrated hardware troubleshooting and break/fix skills across servers, storage, network devices, and associated components.

Ability to diagnose hardware faults, complete repairs or component replacements, and coordinate with vendors when required.

Knowledge of ESD controls, safe lifting practices, physical security requirements, and data center safety standards.

Experience following approved change procedures, SOPs, and MOPs, with accurate documentation of work completed.

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change.

Whether you want to break new ground as a developer or help customers reimagine their business in the cloud, joining Oracle opens up a world of opportunity for your future.

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change.

Whether you want to break new ground as a developer or help customers reimagine their business in the cloud, joining Oracle opens up a world of opportunity for your future.