Lead CM Quality Engineer – Assembly

Lumentum Operations LLC; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lumentum Operations LLC in Penang, Malaysia seeks an experienced CM Quality Engineer to lead quality assurance for contract manufacturers, ensure quality standards for optical modules and components, and drive improvement across design, manufacturing, and supplier interfaces. This role partners with R&D, NPI, and Customer Quality to resolve issues and sustain quality ramp‑ups.

The candidate will own measurement systems, control plans, PFMEA, and CAPA, advancing data‑driven decisions that improve

Qualifications

• Bachelor's degree in Optical/Electrical/Mechanical/Quality Engineering.
• 10+ years in quality, manufacturing, NPI or operations in optical or electronics.
• Experience with contract manufacturers and quality KPIs.

Responsibilities

• Lead CM quality strategy and day-to-day performance.
• Define quality standards for optical modules/components.
• Drive CAPA, PFMEA, control plans and inspection.
• Coordinate cross-functional reviews with R&D, QA, and CM.
• Manage customer and internal quality issue resolution.

Skills

Quality Assurance

Data Analysis

Cross-Functional Leadership

Problem Solving

Quality Systems

Education

Bachelor's in Optical/Electrical/Mechanical/Quality Eng

Tools

8D Problem Solving

FMEA

SPC

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Position Summary The CM Quality engineer leads quality assurance and continuous improvement for contract-manufactured optical modules and optical components through assembly, test, qualification, and volume production. This role owns the quality operating system, leads a dedicated CM quality team, and serves as the quality interface for the assigned contract manufacturer. The engineer converts quality data into priorities, decisions, and measurable business results across the product lifecycle.

Key Responsibilities

CM Quality Execution and CM Partnership

Execute the CM quality strategy, standards, operating rhythm, and escalation model established by the CM Quality organization for the assigned contract manufacturer. Own day-to-day quality performance for the assigned CM, maintaining clear ownership across the CM, R&D, NPI, Supply Chain, Reliability, and Customer Quality teams. Lead regular quality reviews with the assigned CM management team and internal stakeholders; communicate risks, decisions, resource needs, and recovery plans using concise, data-based recommendations.

Optical Product and Process Quality

Translate Lumentum product requirements into clear quality standards, critical-to-quality characteristics, specifications, and acceptance criteria for optical modules, optical components, and optoelectronic assemblies. Govern the assigned CM’s assembly and test processes, including active and passive alignment, laser or detector attach, die and wire bonding, fiber handling, epoxy dispensing and curing, soldering, cleaning, optical and electrical testing, calibration, screening, and final inspection. Ensure the effective implementation and maintenance of control plans, PFMEA, process capability requirements, measurement-system controls, traceability, engineering-change controls, and reaction plans for critical processes and product characteristics. Collaborate with Lumentum R&D, NPI, Process Engineering, and the assigned CM to drive design-for-manufacturability, process readiness, product qualification, manufacturing transfer, and quality ramp-up through volume production.

Customer and Internal Quality Problem Solving

Own the cross-functional response to customer complaints, escapes, returns, audit findings, and major internal quality issues; coordinate containment, root-cause analysis, corrective action, verification, and closure. Lead structured problem solving using 8D, 5-Why, fishbone, fault-tree, DOE, SPC, and other appropriate methods; ensure actions address systemic causes and are sustained at the CM. Align customer-facing communication, technical evidence, timing, and commitments with the account team and CM leadership; protect customer confidence while driving timely resolution. Facilitate effective escalation and conflict resolution across organizations when priorities, ownership, or technical conclusions are disputed.

Quality KPI and Performance Management

Execute the CM quality KPI framework, including customer PPM/defect rate, first-pass yield, rolled throughput yield, DPPM, complaint closure, audit action aging, CAPA effectiveness, process capability. Maintaining targets, dashboards, review cadence, and action ownership for the assigned CM. Use data analysis to prioritize the largest risks and opportunities, quantify business impact, and report progress to CM and internal management team. Drive continuous‑improvement projects that improve quality, yield, reliability, delivery stability, and total cost.

Qualifications

Bachelor's degree in Optical Engineering, Optoelectronics, Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Quality Engineering, or a related field; master's degree preferred. Typically 10+ years of experience in quality, manufacturing, NPI, or operations within optical, photonic, optoelectronic, semiconductor, or electronics manufacturing, including experience with contract manufacturers. Demonstrated knowledge of optical module and optical component products, assembly processes, test methods, reliability requirements, and manufacturing quality controls. Proven experience leading customer and internal quality issues, complex cross‑functional corrective actions, audits, NPI/product transfer, and volume‑production improvement. Experience managing quality KPIs, executive reviews, performance dashboards, and improvement roadmaps with measurable results. Strong English communication skills and the ability to communicate clearly with CM senior leaders, customers, and internal executives across functions and regions. Strong analytical, structured problem‑solving, negotiation, prioritization, and people‑management skills.

Preferred Competencies

• Optical and optoelectronic manufacturing expertise
• Customer and executive communication
• CM governance and quality‑system leadership
• Team building, coaching, and accountability
• Data‑driven KPI management
• Cross‑functional influence and conflict resolution
• Risk, change, and escalation management
• Results orientation and continuous improvement

Working Conditions

Work across office, engineering laboratory, cleanroom, and manufacturing‑floor environments. Regular interaction with contract manufacturers and global cross‑functional teams; travel may be required. Occasional support outside normal working hours may be required for customer escalations, production issues, NPI, or global collaboration.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lumentum is illuminating the networks of tomorrow with advanced photonic technologies that enable AI, data centers, telecom, industrial, and sensing applications. As AI accelerates the global demand for bandwidth and energy efficiency, we deliver the building blocks that keep data moving reliably, efficiently, and at massive scale. Our optical products support AI and compute infrastructure, cloud and DCI environments, metro and long‑haul networks, while our lasers drive breakthroughs in precision manufacturing and sensing. For nearly five decades, Lumentum has been at the intersection of light and innovation. What began as a vision with JDS Uniphase to harness the power of photonics has evolved into a global force driving the communication infrastructure of tomorrow. At Lumentum, we’re building more than a business—we’re building a team of passionate innovators whose drive to collaborate, create, and connect the world fuels everything we do. We are part of the AI technology revolution and we are illuminating the path forward. Headquartered in San Jose, California, we operate worldwide through a network of R&D, manufacturing, and sales locations.