Lead Analyst, RPA Center Support & Delivery

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a Lead Analyst for their RPA Center Support & Delivery team in Kuala Lumpur. This role offers the chance to engage in impactful work that enhances efficiency and innovation within the organization. As a Lead Analyst, you will support automation solutions, ensuring adherence to standards while collaborating with various stakeholders. The ideal candidate will have extensive experience with RPA tools, particularly Power Automate and UiPath, and possess strong programming skills. Join a dynamic environment where your contributions will help shape a healthier, longer, and better future for millions.

Qualifications

• 3+ years of hands-on experience with RPA tools and cognitive platforms.
• Bachelor’s degree in IT/Systems or related fields preferred.

Responsibilities

• Provide ongoing support for automation built on Power Automate and UiPath.
• Communicate with users to understand and log requirements and incidents.

Skills

RPA tools

Power Automate Desktop

UiPath

C/C++/C#

Python

VB Script

Java

JavaScript

HTML

SDLC knowledge

Education

Bachelor’s degree in Information Technology/Systems

Tools

Power Automate

Blue Prism

Automation Anywhere

MS Office

Office365 applications

Job description

Lead Analyst, RPA Center Support & Delivery

Lead Analyst, RPA Center Support & Delivery

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 2 Days Ago job requisition id JR-56168

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Review document(s) including PDD, SDD, Code review, knowledge transfer but not limited to that was developed from Project team to be sufficiently adequate to follow up as a form of BAU support.
• Provide on-going support for all automation built on Power Automate Desktop (Core) and UIPATH, managed by USCRPA team and to provide workaround/solutions based on existing catalog/knowledge base.
• Ensure the automation solutions developed adhered to AIA standards.

Roles & Responsibilities

• Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of simple to medium complexity scenarios.
• Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security.
• Implement changes related to incidents & change requests and deploy to production system.
• The resolution time of incidents and change requests should meet agreed SLA based on their priority.
• As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing.
• Co-ordinate and perform regular patches, upgrades to the platform.
• Supporting Assistant Manager/Manager on work assignments as per required.

Education:

• Bachelor’s degree Information Technology/Systems or Business related degree majoring in computing systems.

Experience:

• 3++ years of hands-on experience on RPA tools and cognitive platforms such as Power Automate Desktop (Core), Power Automate, UiPath, Blue Prism, Automation Anywhere, etc. Power Automated Desktop experience and knowledge to its fleet of products is highly preferred.
• Experience in any of the programming languages like C/C++/C#, Python, VB Script, Ruby, Java , JS, .Net, Oracle, DB2.
• Basic programming knowledge on HTML, JavaScript (or any scripting language).
• General concept of common application (eg Workday, SAP, Ariba, AS400) would be advantageous.

Technical skills:

• Power Automate Desktop Developer certifications preferred.
• Power Platform – Power apps/Power Automate/Power BI is a plus point.
• MS Office (Excel, Word, Powerpoint) skills.
• Prior programming experience in Microsoft (for example, Visual Basic or Visual Studio (covering .Net) would be advantageous.
• Experience in Office365 applications and solutions (for example SharePoint Online, Power Apps) would be advantageous.

Practical Skills/Abilities:

• Able to communicate well in English.
• Knowledge of Software Development life Cycle (SDLC) and methods.
• SLA familiarity and performance driven work culture.
• Ability to diagnose and resolve technical issues.
• Good communication skills.
• Resourceful, independent and result oriented.
• A good team player and keen to learn.
• Proactive and Self Motivator.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.