Lead Analyst, Cloud Operations

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Digital+ seeks a Lead Analyst for Cloud Operations in Kuala Lumpur. The role involves analyzing data and generating reports to support business decisions. Candidates should have at least 2 years of analytical experience, strong problem-solving skills, and proficiency in MS Excel and PowerBI. Join us in shaping a better tomorrow for millions across Asia-Pacific.

Qualifications

• Minimum 2 years of relevant experience in an analytical role.
• Proven record in providing enterprise-grade reporting.
• Solid experience with MS Excel and visualization tools.

Responsibilities

• Analyze metrics and design insightful reports.
• Prepare operational reports across various service lines.
• Provide data analysis and strategic insights.

Skills

Problem-solving

Analytical skills

Communication

Collaboration

Data-driven mindset

Tools

MS Excel

PowerBI

ServiceNow

Job description

Lead Analyst, Cloud Operations page is loaded

Lead Analyst, Cloud Operations

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 18 Days Ago job requisition id JR-57299

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a Reporting Analyst within Group Cloud Operations, you will help drive critical business decisions by analyzing metrics and designing insightful reports. This role is responsible providing key operational metrics to group IT operations leadership and all domain leads within cloud operations. To become successful in this role, you would need to have an eye for identifying anomalies in large data sets and independently provide insights and recommendations based on your observations.

Responsibilities include, but are not limited to, the following:

• Work closely with various Group Office teams, AIA Business Units and internal delivery teams on service reporting deliverables and requirements.
• Liaise with AIA partners and internal delivery teams on service reporting.
• Consolidate and prepare daily / weekly / monthly / ad hoc operational reports across various service lines (i.e. operations, service level, capacity, service performance etc.).
• Provide data analysis and strategic insights on service improvements and optimization opportunities.
• Create operational reports and dashboards for use in service delivery management.

Experience:

• Minimum 2 years of relevant experience in analytical role
• Proven record in providing enterprise grade reporting in complex, multi-tower environment
• Solid experience with MS Excel and integration of visualization tools (e.g. PowerBI)
• Ability to work systematically with multiple data sets and reports simultaneously
• Good understanding of IT operating model design and best practices.
• Understanding of ServiceNow reporting capabilities
• Experience with reporting related to public cloud services is considered as an advantage
• Experience providing IT operational reporting is considered as an advantage

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment diligently and punctually.
• Accurate, proactive and accountable in data handling and analysis.
• Data-driven mindset and natural curiosity to find anomalies from data sets
• communication skills to understand business context and enquire, counsel, and present solutions in an understandable and simple manner.
• Ability to demonstrate independent subject matter leadership, judgment, and decision making.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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