Lead Agent - Ocean Export Customer Service

Expeditors; Seberang Perai; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Fachmann, der für die reibungslose Abwicklung von Frachtprozessen verantwortlich ist. In dieser Rolle werden Sie dafür sorgen, dass alle Daten genau und zeitgerecht in unser Betriebssystem eingegeben werden, während Sie gleichzeitig mit Kunden und Anbietern interagieren, um erstklassigen Kundenservice zu bieten. Ihre Fähigkeit, starke Beziehungen aufzubauen und zu pflegen, wird entscheidend sein, um die Erwartungen der Kunden zu übertreffen. Wenn Sie eine Leidenschaft für Logistik haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiteraktienkaufplan

Schulungs- und Personalentwicklungsprogramm

Qualifications

• 1-2 Jahre relevante Berufserfahrung in einer ähnlichen Rolle.
• Verständnis der Transportdokumentation und -bedingungen ist von Vorteil.

Responsibilities

• Sicherstellen eines reibungslosen und zeitgerechten Frachtprozesses.
• Aufbau und Pflege starker Beziehungen zu Anbietern.

Skills

Datenanalyse

Kundenservice

MS Office Anwendungen

Interpersonelle Fähigkeiten

Organisationstalent

Education

Diplom oder Bachelorabschluss

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals across a worldwide network of over 300 locations on six continents. Our mission is to meet the sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include consolidation and forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and customized logistics solutions. Headquartered in Seattle, Washington.

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows daily
• Ensure timely movement and delivery of freight to customers
• Send documents promptly to customers or brokers for customs purposes
• Ensure accurate and timely client invoicing
• Interact with customers to arrange shipments, exceeding customer service expectations
• Build and maintain strong relationships with vendors (ocean carriers, trucking companies, etc.)
• Evaluate vendors periodically per company policy, focusing on improvement areas with corrective action plans
• Collaborate with sales, customer retention, and account management to maintain and develop customer relationships and attract new clients
• Obtain updated rates and sailing schedules from carriers and co-loaders, sharing updates regularly with customers
• Respond promptly to requests for proposals, quotations, or information, ensuring market-competitive pricing and scope of service
• Perform rate analysis for service contracts to determine optimal costs and service levels
• Maintain compliance with all regulations, including internal policies and external government requirements
• Follow and update customers' standard operating procedures
• Meet KPI standards as per company procedures
• Ensure timely communication and responses to emails and requests (internal and external)
• Perform additional tasks as required to meet departmental needs

Qualifications

• Diploma, Bachelor's Degree, or equivalent required
• 1-2 years of relevant work experience in a similar role
• Understanding of transportation documentation and terms is a plus
• Proficiency in computer skills and MS Office applications
• Strong command of written and spoken English
• Effective interpersonal skills, including listening, comprehension, and clear communication
• Proactive with strong organizational skills
• Desire to learn and develop professionally

Additional Information

Expeditors offers excellent benefits, including:

• Employee Stock Purchase Plan
• Training and Personnel Development Program

All information will be kept confidential in accordance with EEO guidelines.