Lead Agent - Ocean Export Customer Service

Expeditors International of Washington, Inc.; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich internationale Logistik sucht einen Lead Agent für den Bereich Ocean Export Customer Service. In dieser spannenden Rolle sind Sie verantwortlich für die reibungslose Abwicklung von Frachtprozessen, die Pflege von Kundenbeziehungen und die Sicherstellung einer exzellenten Kundenbetreuung. Sie werden Teil eines dynamischen Teams in einem globalen Umfeld, das Professionalität und Innovation fördert. Wenn Sie eine Leidenschaft für Logistik haben und in einem freundlichen Arbeitsumfeld wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gruppenkrankenversicherung

Mitarbeiteraktienkaufplan

Schulungs- und Personalentwicklungsprogramm

Qualifications

• Mindestens 1-2 Jahre Erfahrung in einer ähnlichen Rolle.
• Verständnis von Transportdokumentation und -bedingungen ist von Vorteil.

Responsibilities

• Sicherstellen eines reibungslosen und zeitgerechten Frachtflusses.
• Genaues und zeitgerechtes Erfassen von Daten in unserem Betriebssystem.

Skills

Kundenservice

Datenverarbeitung

Organisation

Interpersonelle Fähigkeiten

MS Office Anwendungen

Education

Diplom oder Bachelorabschluss

Job description

Lead Agent - Ocean Export Customer Service

Type: Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Responsibilities

1. Ensure smooth and timely freight process flow.
2. Ensure accurate and timely data entry into our operating system.
3. Track and trace shipments as required.
4. Utilize Process Monitors and Workflows daily.
5. Ensure timely movement and delivery of freight to customers.
6. Ensure documents are timely sent to customers or brokers for customs purposes.
7. Ensure accurate and timely client invoicing.
8. Interact with our customers to arrange shipments, exceeding customer service expectations.
9. Build and maintain strong relationships with vendors (ocean carriers, trucking companies, etc.).
10. Evaluate vendors periodically per company policy, focusing on improvement areas with corrective actions where needed.
11. Collaborate with sales, customer retention, development, and account management to maintain and develop relationships and acquire new customers.
12. Obtain updated rates and sailing schedules from carriers and co-loaders; share with customers as needed.
13. Respond promptly to RFPs, quotations, or information requests with market-competitive pricing.
14. Perform rate analysis for service contracts to determine optimal costs and service levels.
15. Maintain compliance with internal policies, procedures, and external regulations.
16. Follow customers' standard operating procedures and keep them updated.
17. Meet KPI standards as per company procedures.
18. Ensure effective communication and timely responses to emails and requests.
19. Take on additional tasks as required to meet departmental needs.

Minimum Requirements

• Candidate must possess at least a Diploma, Bachelor's Degree, or equivalent.
• At least 1-2 years of related experience in a similar role.
• Understanding of transportation documentation and terms is a plus.
• Proficient in computer skills and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including listening, comprehension, and clear communication.
• Proactive with strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program