Lead Agent - Ocean Export Customer Service

Expeditors International; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Agent for Ocean Export Customer Service. This role involves managing the freight process, ensuring timely data entry, and maintaining strong relationships with customers and vendors. The ideal candidate will possess strong communication and organizational skills, with a proactive approach to problem-solving. Join a dynamic team where your contributions will enhance customer satisfaction and operational efficiency in the logistics sector. This position offers opportunities for growth and development within a Fortune 500 company that values its employees.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 1-2 years of relevant experience in a similar role.
• Proficiency in MS Office applications and strong communication skills.

Responsibilities

• Ensure smooth and timely freight process flow.
• Interact with customers to arrange shipments and exceed service expectations.
• Build and maintain strong relationships with vendors.

Skills

Interpersonal Skills

Communication Skills

Organizational Abilities

Proficiency in MS Office

Understanding of Transportation Documentation

Education

Diploma or Bachelor's Degree

Job description

Lead Agent - Ocean Export Customer Service

• Full-time

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals across over 300 locations worldwide. We provide customized solutions and seamless, integrated information systems to meet the sophisticated needs of international trade. Our services include air and ocean freight consolidation and forwarding, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and logistics solutions. Headquartered in Seattle, Washington.

Responsibilities

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system
3. Track and trace shipments as required
4. Utilize Process Monitors and Workflows daily
5. Ensure timely movement and delivery of freight to customers
6. Send documents promptly to customers or brokers for customs clearance
7. Ensure accurate and timely invoicing for clients
8. Interact with customers to arrange shipments, exceeding service expectations
9. Build and maintain strong relationships with vendors (ocean carriers, trucking companies, etc.)
10. Evaluate vendors periodically, focusing on improvements with corrective actions as needed
11. Collaborate with sales, customer retention, development, and account management to maintain and grow customer relationships
12. Obtain updated rates and sailing schedules from carriers and co-loaders, sharing regularly with customers
13. Respond promptly to RFPs, quotations, or information requests with competitive pricing
14. Perform rate analysis for service contracts to optimize costs and service levels
15. Ensure compliance with internal policies, procedures, and external regulations
16. Follow customers' standard operating procedures and keep them updated
17. Meet KPI standards as per company procedures
18. Maintain effective communication and timely responses internally and externally
19. Perform additional tasks as needed to meet departmental goals

Minimum Requirements

• Diploma, Bachelor's Degree, or equivalent
• 1-2 years of relevant experience in a similar role
• Understanding of transportation documentation and terminology is a plus
• Proficiency in MS Office applications
• Good command of written and spoken English
• Strong interpersonal and communication skills
• Proactive with strong organizational abilities
• Willingness to learn

Benefits

• Employee Stock Purchase Plan
• Training and Personnel Development Program

All information will be kept confidential in accordance with EEO guidelines.