Lead Agent - Air Export, Customer Service

Expeditors; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Air Export Assistant to support the Air Export Department. This role involves ensuring the timely movement of freight while providing exceptional customer service. You'll be responsible for tracking shipments, maintaining accurate data entry, and fostering relationships with suppliers. The ideal candidate will possess strong organizational and interpersonal skills, along with a solid understanding of market practices. Join a dynamic team where your contributions will make a significant impact on international trade operations.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 2 years of industry-specific qualification required.
• Pro-active with strong organizational skills.

Responsibilities

• Ensure smooth and timely freight process flow.
• Interact with customers to arrange international shipments.

Skills

Interpersonal Skills

Organizational Skills

Computer Skills (Excel, Word)

Fluent in English

Education

Industry Specific Qualification

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Complete mandatory training when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

• 2 years of industry specific qualification
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.