L3 Support Lead, Customer and Credit Origination

United Overseas Bank; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading bank in Asia is seeking an L3 Support Lead in Kuala Lumpur to lead the application support team for Customer and Credit Origination. The role involves managing issue resolution, collaborating with stakeholders, and ensuring system stability. Ideal candidates have extensive IT experience and a strong technical background in relevant platforms.

Qualifications

• At least 9 years of experience in IT capabilities for a multinational company.
• At least 5 years in L3 Production Support or as L3 Support Manager.

Responsibilities

• Lead the Level 3 application support team for issue analysis and fixes.
• Act as the focal point for technical resolutions while managing incident processes.

Skills

Microsoft Dynamics 365

Java

MiroServices

MSSQL

ORACLE

Mongo DB

Java

Shell Scripting

Education

Bachelor's Degree in Computer Science or Engineering

Job description

L3 Support Lead, Customer and Credit Origination

L3 Support Lead, Customer and Credit Origination

L3 Support Lead, Customer and Credit Origination

L3 Support Lead, Customer and Credit Origination

Posting Date: 18 Jun 2025

Location:
Kuala Lumpur, Wilayah Persekutuan, MY, 59200

Company: 223182

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved extensively and be responsible for leading the Level 3 application support team whose main responsibility is issue analysis and fixes. This includes working with various stakeholders for issue analysis, fixing, implementation, release management, testing and support for the domain area of Customer and Credit Origination.
With a primary role as a Senior and Lead of L3 support team member, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the domain area.
Other responsibilities include but not limited to:
• You will be involved extensively and be responsible for leading the Level 3 application support team whose main responsibility is issue analysis and fixes. This includes working with various stakeholders for issue analysis, fixing, implementation, release management, testing and support for the domain area of Customer and Credit Origination.
• With a primary role as a Senior and Lead of L3 support team member, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the domain area.
• Other responsibilities include but not limited to:
• Act as the focal point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope.
• Coordinate with third party product vendors and/or integration partners for application fixes, delivery and deployment of code fixes to meet the required quality, stability, performance & capacity.
• Provide timely updates and report to management.
• Work with stakeholders to manage and prioritize the overall assignment against the team's capacity.
• Contribute to continuous improvement initiatives relating to methods, tools, people, architecture, project management and governance.
• Provide leadership for the team.
• Enable the team and removing impediments and blockers.
• Provide insight, measurement, accountability and a positive working environment.

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential.
• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
• Have extensive experience in operating large-scale and complex mission-critical solutions.
• Have at least 9 years of experience in developing and delivering global/regional IT capabilities for a multi-national/regional company.
• Have at least 5 years of experience in L3 Production Support or L3 Support Manager role.
• Strong communication skills to communicate with various stakeholders (both working level and management) across business and technical teams to prioritise defects and plan releases.
• Ability to drive governance calls with the users.
• Mandatory skillset:
• Platform / Product: Microsoft Dynamics 365/Java/MiroServices
• Server / Database: MSSQL, ORACLE, Mongo DB
• Language: Java, Shell Scripting (Linux/Windows)
• OS: AIX/LINUX/Windows
• Experience in security management across the layers.
• Experience in Agile and DevOps practices will be an added advantage.
• Experience in managing third-party vendor solutions will be an added advantage.
• Domain knowledge in customer onboarding, lending, leads and credit origination with the corresponding technical solutions will be an added advantage.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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