L2 Technical Support Consultant & Backend Engineer (Malaysia)

SupportYourApp; Johor Bahru; Remote; USD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled L2 Technical Support Consultant with a passion for technology and customer service. In this dynamic role, you will provide L2 support, troubleshoot complex technical issues, and develop backend systems using Java and Spring Boot. The company offers a fully remote working environment, a fixed schedule, and a focus on personal growth and work-life balance. Join a diverse team that values your contributions and supports your professional development while working with clients from around the globe. If you're ready to make an impact, this opportunity is for you!

Benefits

Fixed schedule: Monday to Friday, 6 AM-2 PM

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualifications

• 2+ years of back-end software development experience required.
• Excellent English communication skills (C1 level) needed.

Responsibilities

• Provide L2 support, diagnosing and resolving complex technical issues.
• Develop and maintain backend systems using Java/Spring Boot and MongoDB.

Skills

Java

Spring Boot

MongoDB

Problem-solving

Communication Skills

Tools

Kafka

Kubernetes

OpenShift

Job description

Passionate about the world of tech?

Are you a skilled Java developer with a passion for problem-solving and customer support?

Join our team as L2 Technical Support Consultant for a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes.

What you will do:

1. Always be up-to-date with the cutting-edge technology
2. Provide L2 support to customers, diagnosing and resolving complex technical issues
3. Develop and maintain backend systems using Java/Spring Boot and MongoDB
4. Gather data to ensure the required technical info is collected to resolve even more complex tickets
5. Gather required technical information to ensure resolution of complex cases
6. Ensure customers' satisfaction with any interaction
7. Maintain working knowledge of our client's products and services
8. Securely work with customers' sensitive information
9. Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

1. Excellent English communication skills (at least C1 for both spoken and written)
2. 2+ years experience in back-end software development
3. Proficiency in Java/Spring Boot and MongoDB
4. Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
5. Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
6. Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

1. Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
2. Knowledge of performance tuning techniques
3. Understanding of financial sector derivatives

Benefits and Perks:

1. Fixed schedule: Monday to Friday, 6 AM-2 PM, Malaysia time
2. Opportunity to work fully remotely
3. Inclusive international environment
4. Compensation in USD
5. Good bonuses for referring friends
6. Paid intensive training and probation
7. Work-life balance
8. Responsive management interested in your growth and long-lasting cooperation
9. Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.