L2 Technical Support - B2B Gaming Platform

Crypto Recruit; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

A leading recruitment agency in tech is seeking an L2 Technical Support professional to manage service incidents and ensure uptime. The ideal candidate will have proficiency in languages such as Java and SQL, with strong problem-solving skills. This role offers a collaborative work environment and training opportunities to enhance technical skills.

Benefits

Training to sharpen technical skills

Friendly work environment

Hands-on exposure to tech stack

Qualifications

• Proficient in at least one major programming language.
• Ability to troubleshoot customer complaints.
• Strong communication skills.

Responsibilities

• Lead resolution of service-impacting incidents.
• Manage capacity across core and broadband networks.
• Handle L2 support requests.

Skills

Good level of English (written and spoken)

Java, SQL, Oracle PL/SQL, Oracle DB, Postgres, Networking, Linux Systems

Event-Driven Architecture

RabbitMQ

Scripting for automation

Experience with ticketing systems (Jira, Service Desk)

Application monitoring tools (Dynatrace, AppDynamics)

SQL query experience (Oracle, PostgreSQL)

Linux OS knowledge

Strong problem-solving skills

Tools

Dynatrace

Jira

Job description

L2 Technical Support - B2B Gaming Platform

What You'll Do

• Lead the resolution of service-impacting incidents: investigate, diagnose, identify root causes, and implement permanent fixes.
• Manage capacity across core and broadband networks to maintain top-tier performance.
• Handle L2 support requests from business units—resolve directly or escalate to the appropriate teams.
• Proactively monitor platforms, analyze alerts, and take immediate action to ensure 24/7 uptime (within assigned shifts).
• Use tools like Dynatrace to monitor service components and identify potential issues before they impact customers.
• Track platform provider maintenance announcements and inform relevant teams.
• Participate in shift rotations and planned activities to guarantee platform availability.
• Troubleshoot customer complaints promptly, delivering permanent or workaround solutions.
• Log defects and bugs to L3 via Jira, and follow up on their status until closure.

What You Bring

• Good level of English (written and spoken).
• Proficiency in at least one of the following, with eagerness to learn the rest:
  Java, SQL, Oracle PL/SQL, Oracle DB, Postgres, Networking, Linux Systems.
• Bonus skills:
  • Event-Driven Architecture, RabbitMQ, Dynatrace.
  • Java application knowledge (Oracle/PostgreSQL integrations, log monitoring).
  • Understanding of SDLC.
  • Scripting for automation.
  • Experience with ticketing systems (Jira, Service Desk).
  • Familiarity with application monitoring tools (Dynatrace, AppDynamics).
  • SQL query experience (Oracle, PostgreSQL).
  • Linux OS knowledge.
  • Exposure to multiple OS environments, web technologies, and test environments.
• Strong problem-solving skills with excellent communication.
• Ability to work under pressure with a high sense of urgency.
• Flexibility to work varied hours.

What We Offer

• Training to sharpen and expand your technical skills.
• A friendly, collaborative work environment.
• Hands-on exposure to our full tech stack.

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Cryptorecruit are the worlds leading specialist recruiter for the blockchain/Cryptocurrency industry. We recruit positions from CEO, CTO, Project Manager, Solidity developer, frontend and Backend Blockchain developers to marketing/sales and customer service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.

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