L2 Markets, Risk and Voice Support Team Lead (Murex), GIPS

United Overseas Bank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading bank in Asia is seeking an experienced L2 Markets, Risk and Voice Support Team Lead to join their Kuala Lumpur team. In this role, you will lead application support efforts, manage a team of engineers, and ensure top-tier service delivery. Candidates must have substantial experience in banking applications, strong leadership skills, and a proactive approach to problem-solving. Join UOB and contribute to innovative financial technology solutions while advancing your career.

Qualifications

• 10-15 years of hands-on application support experience in banking.
• Strong analytical, problem-solving, and communication skills.
• Experience with leading L2 support teams and 24x7 on-call support.

Responsibilities

• Provide effective support for banking applications and manage incidents.
• Lead a team of support engineers and ensure incident resolution.
• Proactively identify risks and manage production environments.

Skills

Analytical

Problem-Solving

Communication

Proactivity

Tools

SQL

Java

Unix/Linux

Oracle

Control-M

Job description

L2 Markets, Risk and Voice Support Team Lead (Murex), GIPS

L2 Markets, Risk and Voice Support Team Lead (Murex), GIPS

L2 Markets, Risk and Voice Support Team Lead (Murex), GIPS

L2 Markets, Risk and Voice Support Team Lead (Murex), GIPS

Posting Date: 18 Jun 2025

Location:
Kuala Lumpur, Wilayah Persekutuan, MY, 59200

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
• Leading a small team of support engineers for Innohub 2 which will be responsible for overall governance of the team, team management, performance, KPI, escalations and stakeholder management
• Supporting during business hours and 24x7 on-call support
• Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
  • Ensure daily end of day execution for supported applications complete successfully
  • Perform annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Ensure application incident & task documentation is properly updated for each production release
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
• Be proactive to identify any potential risk in production environment and flag that to development team or users

Job Requirements

• 10-15 years of hands on application support experience in the banking industry
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experienced or willing to work on 24x7 on-call support roaster
• Experienced in leading and managing a team of L2 support engineers
• Experience in working with some of these technical platforms or programming languages - SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
• Realtime data feed knowledge like Bloomberg or Reuters, Knowledge of Murex datamart, MLC , MxML
• Good understanding of ITIL 4 methodology

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

eFC_Slot

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.