L2 Data Center Technician

CWS - Cornerstone Workforce Solutions; Johor Bahru; Sur place; MYR 45 000 - 76 000; Plein temps

Résumé du poste

CWS - Cornerstone Workforce Solutions is seeking a skilled L2 Data Center Technician in Johor Bahru, Malaysia, to support day-to-day data center operations. The role covers server installation, rack & stack, hardware diagnostics, and remote hands coordination.

You will assist with basic Linux/Windows Server administration, incident management, asset tracking, and ITSM-driven reporting. The position requires hands-on work in a live data center and standby during major events.

Qualifications

• 2–5 years in Data Center Operations or as a Data Center Technician.
• Experience with rack & stack, hardware break/fix, and remote hands support.
• Able to work independently in a production data center.
• Familiar with server and basic networking infrastructure.
• Willing to standby during major events (9.9, 11.11, 12.12).
• Mandarin language proficiency is an added advantage but not mandatory.

Responsabilités

• Data Center Operations – rack operations, health checks, incident support.
• Server Hardware Support – installation, rack & stack, component replacement.
• Network Equipment Support – installation and basic troubleshooting of switches/routers/firewalls.
• Structured Cabling – copper/fiber patching, cable management, labeling.
• Hardware Troubleshooting – root cause analysis, log collection, diagnostics.
• OS Support – basic Linux and Windows Server admin, DHCP/IP config, OS recovery.
• Remote Hands – on-site tasks for remote teams, equipment replacement, console access.
• Asset & Inventory Management – inventory, spare parts, tagging, stock control.
• Data Center Facility Coordination – power ops, environmental checks, maintenance windows.
• Ticketing & Documentation – ITSM tools, incident reports.
• VMware/Hyper-V – basic VM provisioning and support.

Connaissances

Data Center Ops

Rack & Stack

Hardware Troubleshooting

Remote Hands

Asset Management

Structured Cabling

Network Troubleshooting

VMware/Hyper-V

Linux/Windows Admin

ITSM Tools

Outils

ServiceNow

Jira

Remedy

Description du poste

Job title: L2 Data Center Technician

Location: Johor Bahru, Malaysia

About the job

Overview

We are looking for a skilled and hands-on L2 Data Center Technician to support day-to-day data center operations in Johor Bahru, Malaysia. The ideal candidate should have experience in server installation, rack and stack, hardware troubleshooting, break/fix support, structured cabling, and remote hands operations. The role also involves basic server and network support, incident management, asset tracking, and coordination with technical teams to ensure smooth data center operations.

What you'll do:

• Data Center Operations – Hands-on experience in live data center environments, including rack operations, daily health checks, and incident support.
• Server Hardware Support – Server installation, rack & stack, mounting, de-racking, hardware diagnostics, break/fix, and component replacement (HDD, SSD, RAM, PSU, NIC, motherboard).
• Network Equipment Support – Installation and troubleshooting of switches, routers, firewalls, and basic network connectivity issues.
• Structured Cabling – Copper/Fiber patching, cable management, labeling, rack organization, and cabling validation.
• Hardware Troubleshooting & Diagnostics – Root cause analysis, log collection, pre vendor triage, and failure diagnostics.
• Operating Systems – Basic Linux and Windows Server administration, including system login, disk mounting, DHCP/IP configuration, and basic OS recovery.
• Remote Hands & Smart Hands Support – Performing on-site tasks for remote engineering teams, including equipment replacement, console access, and troubleshooting.
• Asset & Inventory Management – Managing server inventory, spare parts, asset tagging, documentation, and stock control.
• Data Center Facility Coordination – Experience coordinating power operations, environmental checks, maintenance windows, and working with facility providers/carriers.
• Ticketing & Documentation – Experience using ITSM/ticketing tools (ServiceNow, Jira, Remedy, etc.), maintaining documentation, and preparing incident reports.
• Virtual Infrastructure Support (Preferred) – Basic VMware/Hyper-V knowledge, VM provisioning, IP allocation, and virtual machine support.
• Communication & Coordination – Ability to work with vendors, carriers, logistics teams, and cross-functional technical teams while handling multiple priorities.

What you'll need:

• 2–5 years of Data Center Operations or Data Center Technician experience.
• Experience in rack & stack, hardware break/fix, and remote hands support.
• Comfortable working independently in a production data center.
• Familiar with both server and basic networking infrastructure.
• Willing to support standby during major business events (9.9, 11.11, 12.12).
• Mandarin language proficiency is an added advantage but not mandatory.

Preferred Certifications

• CompTIA Server+
• CompTIA Network+
• CCNA (preferred)
• Dell EMC / HPE / Lenovo Server Hardware Certifications (good to have)

We regret that only short-listed candidates will be notified.