L2 Application Support: Troubleshooting, SLAs & Mentoring

Two95 International Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global tech solutions provider based in Kuala Lumpur is seeking a Technical Support Specialist (L2/L3) to provide customer support and troubleshoot complex issues. The ideal candidate will have experience in software testing, strong troubleshooting skills, and the ability to communicate effectively. This position requires technical expertise in areas such as RESTFul APIs and Linux systems, along with excellent problem-solving capabilities.

Qualifications

• Experience in a relevant position.
• Experience in software testing and correction.
• Ability to work under pressure.

Responsibilities

• Advocate for customer needs across various communication channels.
• Troubleshoot platform issues and escalate when necessary.
• Mentor L1 Technical Support Specialists.

Skills

Troubleshooting

Communication

Analytical thinking

Teamwork

Tools

RESTFul API

Linux/UNIX

JSON

GIT

Job description

A global tech solutions provider based in Kuala Lumpur is seeking a Technical Support Specialist (L2/L3) to provide customer support and troubleshoot complex issues. The ideal candidate will have experience in software testing, strong troubleshooting skills, and the ability to communicate effectively. This position requires technical expertise in areas such as RESTFul APIs and Linux systems, along with excellent problem-solving capabilities.