L1 Service Desk Support Associate

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Tata Consultancy Services in Malaysia is seeking an L1 Service Desk specialist to provide voice and chat support for a Singapore-based retail account. The role emphasizes clear communication and customer-facing troubleshooting.

You will interact with international customers, resolve technical issues, and coordinate with internal teams; night shifts and weekends may be required. This position offers growth opportunities within the service desk towers.

Qualifications

• Infrastructure technical support experience
• Willingness to work in night shifts and weekends
• Good functional knowledge of desktop/hardware/messaging/networks

Responsibilities

• Provide L1 voice and chat support as part of Service Desk for a Singapore-based retail account.
• Interact with international customers to fix technical issues and deliver quality support.
• Coordinate with customers and other technical teams to ensure timely resolution.

Skills

L1 support

Customer service

Communication skills

Night shifts

Job description

• This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams
• You will be interacting with international customers to fix technical issues and provide quality support.
• Excellent growth opportunities hierarchically and functionally across towers
• High learning curve

Job Requirements

• Infrastructure technical support experience
• Willingness to work in night shifts and weekends
• Good functional knowledge of desktop/hardware/messaging/networks